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Quality Analyst : International BPO : Mumbai/Pune: Apply Now

8.0 - 12.0 years

6 - 12 Lacs

Pune, Mumbai (All Areas)

Posted:1 day ago| Platform: Naukri logo

Apply Now

Skills Required

Genpact Accenture Call Quality Quality Monitoring Quality Analysis Quality Audit QC Tools Customer Service SME Shrinkage Inbound Quallity analyst Attrition Call Monitoring Outbound Call Audit IBM Quality Check Amazon Capgemini WNS Deloitte International BPO Quality Control

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi, We are looking for a Quality Analyst For Contact Center Operations in Mumbai and Pune, Pls go through the JD and Apply. Overview A Quality Analyst (QA Analyst) is a professional responsible for ensuring that products, services, or software meet defined quality standards, regulatory requirements, and customer expectations. Their primary goal is to identify and address potential issues, defects, or flaws before a product is released to the market, thereby safeguarding the brand's reputation and customer trust. Key Skills: Any Graduate Minimum 8+ Years Experience in BPO International Voice. Minimum 2 Year Experience As A Quality Analyst is mandatory. To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Mumbai) Type : Job Code # 193 b)To Apply for above Job Role ( Pune) Type : Job Code # 304 Job Description: Minimum 8+ Years Experience in BPO International Voice. Minimum 2 Year Experience As A Quality Analyst is mandatory. Developing, executing, and monitoring evaluation programs and test plans to assess the quality of the service or product. Monitoring changing trends and customer feedback to identify areas of improvement. Call quality monitoring and providing feedback to agents and managers. Optimal use of technology and tools to enhance quality assurance processes. Introducing and conducting training programs to improve the skills and knowledge of the agents and staff. Business risk assessment and mitigation. Reduction of employee attrition and retention of talent. Up-gradations of business processes and standards to meet customer expectations and satisfaction.

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Outpace Consulting Services
Outpace Consulting Services
www.outpaceconsulting.com

Consulting

Tech City

50-100 Employees

1506 Jobs

    Key People

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    CEO

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