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Quality Analyst : International BPO : Mumbai/Pune: Apply Now

8 - 12 years

6 - 12 Lacs

Pune, Mumbai (All Areas)

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Quallity analyst Call Quality Quality Monitoring Quality Analysis International BPO Quality Audit QC Tools Customer Service Genpact Accenture SME Shrinkage Inbound Attrition Call Monitoring Outbound Call Audit IBM Quality Check Amazon Capgemini WNS Deloitte Quality Control

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi, We are looking for a Quality Analyst For Contact Center Operations in Mumbai and Pune, Pls go through the JD and Apply. Job Description: Minimum 8+ Years Experience in BPO International Voice. Minimum 2 Year Experience As A Quality Analyst is mandatory. Developing, executing, and monitoring evaluation programs and test plans to assess the quality of the service or product. Monitoring changing trends and customer feedback to identify areas of improvement. Call quality monitoring and providing feedback to agents and managers. Optimal use of technology and tools to enhance quality assurance processes. Introducing and conducting training programs to improve the skills and knowledge of the agents and staff. Business risk assessment and mitigation. Reduction of employee attrition and retention of talent. Up-gradations of business processes and standards to meet customer expectations and satisfaction. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below : a) For Position in Mumbai : Search Quality Analyst Mumbai (Job Code # 193) b) For Position in Pune: Search Quality Analyst Pune (Job Code # 304)

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Outpace Consulting Services
Outpace Consulting Services
www.outpaceconsulting.com

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    COO

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