Opening For IT Helpdesk at Nariman Point

Job Description

Opening for IT Helpdesk with Allied Digital (Work from Office) Position : IT Helpdesk Job Location : Nariman Point Education : Graduate / Diploma Exp : 1+ yrs Shift : General shift Working days : 6 Salary Range - 20k to 25k CTC Immediate Joining Kindly share updated CV on gurvinkaur.sahani@allieddigital.net Job Description: Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management All new assets should tagged and maintain data in related inventory list and Workflow system. Monthly share addition/deletion to Finance for FA register update and Corporate Function for insurance Maintain Asset list as per location/entity wise Vendor Management Take follow-up with vendor for daily case to case basis for laptops calls. Co-ordinate with different vendors for service/billing issues. Maintain vendor list Invoice & payments Make entry in invoice submitted to accounts sheet Take approval on invoice, scan the same and submit to accounts for payment. Take follow-up for payment and update vendor Store payment advice Reconciliation of invoices Reports Weekly call report Weekly Task update report Weekly Printer report Insurance file report - first day of month Shift done report - first day of month MIS report Any other report on requirement basis Other work New Joinee updation in New Joinee list & put reminder to create email ids After joining send IT manual and update user list Shift schedule preparation on every Friday. Asset Label Printing Gate pass preparation if material sending out & track the same Zoom meeting creation Check for VC help one day prior to meeting and accordingly assign call to engineer. Thanks & Regards TA Team Allied Digital Services