Desktop Support Engineer

Job Description

Designation- Desktop Support Engineer. Experience- 8months to 1 year. Location - Mira Road , Mumbai / Mahape, Navi Mumbai. ( Work from Office) Notice Period- Immediate Joiners to 30days Package - 2.40 Lpa Only Male Candidates. JD- ESSENTIAL DUTIES AND RESPONSIBILITIES Logging call received by Business Users from Email/Phone/Web Hardware fault diagnosis & isolation on desktops / laptops. 1st level of support on under warranty. OS Support on Windows XP, Windows Vista, Windows 7, Windows 10 & other System Software support. Software Support on Office Automation, Anti-virus software, E-Mail Client Providing REMOTE SUPPORT to the calls logged by the out-location branches Configure / troubleshoot network connectivity of desktops / laptops Troubleshooting related to Internet, Intranet. Laptop/Desktop Encryption Support. Configuring the print servers & resolving printing problems of the users Performing any Install, Move, Add or change (IMAC) at the client level Support for 2 factor authentication, VPN connectivity support Basic support (L1) on RF-Guns / PPAD Management. Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting. Basic Support (L1) on Voice / Videoconferencing (VC) Management (Client Side). Escalating and Coordinating with respective vendor and/or team in case of Voice/VC equipment failure. Co-ordinate and escalation with other support groups. Thanks, and Regards. Interested candidates can share their resumes on kiran.Dake@allieddigital.net OR What's App on 9820682347.