Job Summary: We are looking to hire a dedicated and target-driven DRA Certified Collection Executive for our voice-based recovery process. The role involves handling outbound and inbound calls to recover overdue payments from customers, ensuring compliance with regulatory guidelines. Key Responsibilities: Make outbound collection calls to customers for overdue payments. Follow up on payment commitments and ensure timely recovery. Maintain daily records of calls, follow-ups, and collections in the system. Handle customer queries professionally and escalate unresolved issues. Achieve monthly collection targets assigned by the team lead/manager. Ensure compliance with RBI norms and follow the Fair Practices Code . Negotiate payment arrangements while maintaining good customer relations. Update CRM systems with accurate status reports and payment updates. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person
Job Summary: We are looking to hire a dedicated and target-driven DRA Certified Collection Executive for our voice-based recovery process. The role involves handling outbound and inbound calls to recover overdue payments from customers, ensuring compliance with regulatory guidelines. Key Responsibilities: Make outbound collection calls to customers for overdue payments. Follow up on payment commitments and ensure timely recovery. Maintain daily records of calls, follow-ups, and collections in the system. Handle customer queries professionally and escalate unresolved issues. Achieve monthly collection targets assigned by the team lead/manager. Ensure compliance with RBI norms and follow the Fair Practices Code . Negotiate payment arrangements while maintaining good customer relations. Update CRM systems with accurate status reports and payment updates. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person