Job
Description
JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Helpdesk Executive Account Management – Work Dynamics (Country, Region) What this job involves: Maintain client satisfaction by resolving Helpdesk tickets within SLA time limit. Resolve meeting & Conference room reservation requests by checking the availability & confirming prior to timeline along with needed support such as Checking the upkeeping of meeting rooms Setup preparation, food services & Stationary. Resolve technical/Soft queries via phone, email, or chat in a timely manner. Log, track, and prioritize support tickets in a helpdesk management system. Escalate unresolved issues to higher-level support or specialized teams & get the resolved to maintain the SLA. Document all incidents, solutions, and follow-up actions in the helpdesk system. Maintain Helpdesk documentation for common issues, solutions, and troubleshooting steps. Share insights on recurring problems with management to assist in process improvements. policies and industry regulations by maintaining data security and confidentiality, ensuring sensitive information is protected. Create regular and ad-hoc reports based on key performance indicators (KPIs) to help in decision-making. Reports could include sales, finance, inventory, and employee performance. Support development of monthly/quarterly variance reporting for operating budget. Generate and distribute management reports Monthly MMR reports, weekly reports, in accurate and timely manner. Coordinate food and beverage services for special events, conferences, or banquets, ensuring smooth operations and guest satisfaction. To facilitate / handhold the Customers during all Client visits while welcoming the guest. Refreshments like coffee / Tea, Soft drinks, cookies to be arranged in the Board room based on the requirement as per the request. All meals will be arranged in the dining room for Clients, from the std. star Hotel/outdoor caterers as per the contracted rate Ensure that all food and beverages are of the highest quality, meeting hygiene and food safety standards. Supervise, train, and manage staff in the food and beverage department, ensuring they follow proper procedures, maintain cleanliness, and adhere to health and safety standards. Demonstrate strong collaboration and teamwork within the team, by including driving the development and implementation of IFM best practices and innovations. Enforce all Company policies and training requirements regarding safe and efficient operations and work practices. Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards. Support facility specific cost savings targets to contribute to the achieving savings goals . Assist in the development and management of operational and capital budgets. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
