Job
Description
In this role, you will: Produce customer-facing technical and non-technical content for our API developer website, capturing evolving product capabilities and working with internal partners to publish to regular release cycles. Work with and enhance API specifications and do some API testing. Create and contribute to internal slide decks, documents, and wiki pages to help increase knowledge of our platform, systems and services internally. Ensure all documentation deliverables are produced to the expected quality, timeframes and standards. Work effectively with stakeholders and subject matter experts (some located remotely), sourcing information and driving content reviews. All About You The ideal candidate for this position should: Have proven software documentation skills and experience working with APIs and OpenAPI specification (YAML) files. Be a strong, confident writer and speaker, able to communicate well with stakeholders to get answers and drive reviews. Be skilled at explaining technical concepts succinctly and clearly, and able to troubleshoot independently. Have experience with Markdown, HTML, Confluence, and source repositories and related software, such as Azure, Git, and Bitbucket. Always be accountable for their work, driven to produce accurate best-in-class documentation in line with established standards and guidance. Have strong organization skills, be self-motivated and diligent, yet able to adapt when needed. Be proficient with Microsoft Word, PowerPoint, and Visio (or related tools). Advantageous: Experience documenting payment platforms or similar large systems. Working knowledge or background in the global payment industry, money transfer, a remittance business, or similar. Some coding knowledge, e.g. Java, and experience creating and adapting developer tutorials. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.
