Posted:2 months ago|
Platform:
Work from Office
Full Time
Collect and consolidate data from call center systems, including ACD, CRM, and workforce management platforms Design and produce daily, weekly, and monthly MIS reports on key performance metrics Create visual dashboards and presentations Required Candidate profile Preferred Qualifications Experience working in a call center or customer service environment Expertise in SQL Query Development Familiarity with business intelligence tools (Power BI, Tableau, etc.)
Smartconnect Technologies
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