Customer Success Executive

Job Description

EXPERIENCE THAT MATTERS Our Employees Always Come First Get the Recognition You Deserve Best Opportunity to Learn & Grow Freedom & Flexibility to Perform Balance Your Professional & Personal Life Professional Yet Friendly Environment Stay Abreast with Current Technologies Think like an Entrepreneur Opportunity to Innovate & Succeed We Help Bring Out the Best in You LAUNCH A NEW CHAPTER IN YOUR CAREER Flaunt Your Talent Vrinsoft is more than your Workstation. It is an opportunity to showcase your talent too. Fueling Sportsmanship An opportunity to work in tandem with your teammates and build your team spirit Employee Collaboration A Professional Environment to collaborate with teammates! Brainstorming & exploring various perspectives Festival Celebrations Maintain the Festive Spirit as Well – We Celebrate all Festivals Ideas Worth Spreading The perfect platform to innovate, perform well and grow. Fit For Life We believe in a healthy lifestyle & support your zeal to stay fit. Helping Hands Expert help is always available to get you out of a fix. Read Learn Discover A good place to explore your potential and continue to learn and grow. WHAT WE LOOK FOR? 01. Positive Attitude Maintain a positive attitude and follow the office culture. Embrace the core values & maintain a good team attitude. 02. Leadership Traits We welcome those with leadership skills to contribute to the team and explore their potential. 03. Excellent Team Player Good team spirit and an ability to work closely with other team members. 04. Learn and Grow Eager to learn further & expand their knowledge. Passion to further their career. 05. High Goals People who set their goals high and make an effort to achieve them. 06. Self-Motivated We like self-motivated employees who have a passion for their work? RECRUITMENT PROCESS Step 01 Shortlist Candidates Accept candidate profiles Screen profiles Evaluate & verify eligibility Initial HR interview Step 02 Practical Test Aptitude test Technical test Skill test (as applicable) Step 03 Evaluation Skill Level Basic level Advanced level Expert level Step 04 HR Round Company Policies Company Culture & Perks Remuneration Answer your questions Customer Success Executive 1 - 3 years Ahmedabad Customer Success Executive - Job Descreption Develop strong relationship with client with constant engagement so to build up long term relationship. Showcase value to customer KPI and report Gather and analyze customer feedback to identify trends and opportunities for product or service improvements. Monitor tickets raised by client and work with stackholder to resolve the same. Guide customer through standard methodologies , optimizing for success and minimizing risk during implementation and onbaording. Acta customer advocate , ensuring we pprovide the best experience accross all products , services and partners. Take Full responsibility for customer lifecycle. Manage contract renewal and identify opportunities for upselling or cross selling additional products or services. Apply Now On hr@vrinsofts.com OR Call Us on +91 7043 339154