Job
Description
About AiSensy AiSensy is a leading WhatsApp-based Marketing & Engagement platform enabling over 100,000+ businesses — including marquee names like Adani, Vivo, PhysicsWallah, Godrej, Wipro , and Asian Paints — to drive revenues and enhance customer engagement. With over 400 Crores+ WhatsApp messages delivered , AiSensy empowers brands to build meaningful conversations, boost conversions, and retain loyal customers. Backed by Marsshot.vc, Bluelotus.vc, and 50+ angel investors , we’re on a mission to revolutionize how businesses interact with users on WhatsApp. Role Overview We are looking for a Customer Success Executive who is not just client-focused, but revenue-driven. You’ll be responsible for ensuring client satisfaction and growth by driving product adoption, renewals, and expansion revenue through strategic upselling and cross-selling . You’ll work closely with existing clients to understand their business needs, optimize platform usage, and identify opportunities to maximize ROI for them — and revenue growth for AiSensy. Key Responsibilities Client Onboarding & Relationship Management Guide new clients through smooth onboarding and successful platform setup. Develop strong relationships with client stakeholders across accounts. Serve as the main point of contact for product guidance, support, and engagement. Revenue Growth through Upselling & Cross-Selling Identify and pursue opportunities to expand product usage and introduce new features. Understand client goals and recommend value-added solutions aligned with their needs. Drive expansion revenue by converting usage data into actionable upsell insights. Product Adoption & Training Conduct in-depth product training and walkthroughs to boost adoption. Share industry-specific best practices to deepen client integration with AiSensy. Monitor usage patterns and proactively address underutilization. Customer Retention & Success Strategy Track client health metrics, address pain points, and drive satisfaction. Create and execute customer success plans that tie directly to measurable outcomes. Work to reduce churn and improve Net Promoter Score (NPS). Escalation & Support Coordination Act as a liaison between clients and internal teams to resolve issues quickly. Manage escalations with speed, accuracy, and professionalism. Payment Collection Support Coordinate with clients to ensure timely payment of invoices. Support the finance team in maintaining clean and updated payment records. Feedback & Insights Gather client feedback to inform product improvements and feature development. Prepare performance reports that highlight ROI, usage, and opportunities for growth. Key Qualifications Experience: 1–3 years in Customer Success, Account Management, or Sales in a SaaS/B2B environment. Revenue Focus: Demonstrated experience or ability to generate revenue via upselling/cross-selling. Tools: Experience with CRMs like HubSpot, Salesforce, or Zoho. Skills: Strong communication, presentation, analytical thinking, and relationship-building. Mindset: Customer-obsessed, outcome-driven, and proactive. Education: Bachelor’s degree in Business, Marketing, or related fields. MBA is a plus. What We Offer Be part of a fast-growing, mission-driven startup . High-growth role with direct impact on client revenue and retention. Competitive salary + performance-based incentives for upselling/expansion success. Work with cutting-edge technology transforming how brands use WhatsApp. A collaborative, supportive, and learning-first culture. Show more Show less
