Customer Success Engineer

Job Description

You will work with customers to gain a deep understanding of their business processes, system environments and IT infrastructure You will integrate and implement Moveworks solutions to customers platform and backend systems in a secure and performant manner You will work closely with engineering and product teams to ensure scheduled targets are met during implementation, onboarding, and escalated technical support projects. You will ship code to enhance our internal tools You will be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with our engineering team You will be our customer advocate in influencing product roadmap and improvements What You Bring To The Table You have 4+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, or implementation consultant You have a great track record of driving successful technical adoption with medium to large-sized projects You have hands-on experience in administering and deploying enterprise solutions You have ample working knowledge of IT infrastructure and large SaaS platforms Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) is a plus You are proficient in Python, Java, Javascript and scripting languages like Powershell or Bash You are proficient in using REST API s and reading documentation to query new endpoints You have familiarity with Linux and Windows environments and using the command line You have a good understanding of data modeling and data pipelines Your passion for understanding customers use cases, identifying gaps and resolving issues in the product is undeniable You are confident in your communication and interpersonal skills You possess a bachelor s degree or higher in Computer Science or a related field