Customer Service Executive

Job Description

Sika India Pvt. Ltd. is looking for Customer Service Executive to join our dynamic team and embark on a rewarding career journey. Respond to customer inquiries via phone, email, or live chat in a timely and professional manner. Resolve customer complaints and issues, and escalate to higher - level management as necessary. Record customer interactions and transactions in a customer service database. Maintain a thorough knowledge of the company's products, services, and processes. Provide customers with information about product features, pricing, and availability. Cross - sell and upsell products and services to meet customer needs and increase sales. Process customer orders, returns, and exchanges in a timely and efficient manner. Follow up with customers to ensure their needs have been met and to resolve any outstanding issues.