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Sika
Customer Service Executive

Customer Service Executive

Sika

2.0 - 4.0 years

4 - 6 Lacs

Pune

Posted:1 week ago| Platform:

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Skills Required

Customer Service Executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

Sika India Pvt. Ltd. is looking for Customer Service Executive to join our dynamic team and embark on a rewarding career journey. Respond to customer inquiries via phone, email, or live chat in a timely and professional manner. Resolve customer complaints and issues, and escalate to higher - level management as necessary. Record customer interactions and transactions in a customer service database. Maintain a thorough knowledge of the company's products, services, and processes. Provide customers with information about product features, pricing, and availability. Cross - sell and upsell products and services to meet customer needs and increase sales. Process customer orders, returns, and exchanges in a timely and efficient manner. Follow up with customers to ensure their needs have been met and to resolve any outstanding issues.

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Sika

www.sika.com

Construction Materials

Zug

25,000+ Employees

99 Jobs

Key People

Paul Schuler

CEO
Thomas Hasler

CFO
Tanja Bärtschi

Chief Marketing Officer

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