Job
Description
About Us Organik Truck is Mumbai’s fastest-growing retailer of organic fruits, vegetables, and groceries. We're passionate about making healthy living easy and accessible to thousands of customers across the city. As we continue to grow, we're looking for enthusiastic, customer-focused individuals to join our dynamic team and play a key role in delivering outstanding service. Role Overview As a Customer Care Executive, you will be the voice of Organik Truck, ensuring a smooth and pleasant experience for our customers. This role is ideal for someone who is highly organized, has strong communication skills, and thrives in a fast-paced retail environment. Key Responsibilities Order Coordination: Collect and consolidate customer orders from our website and WhatsApp, and accurately share them with the operations team for timely dispatch. Customer Outreach: Call existing and lapsed customers to assist with placing orders, understand their concerns, and encourage continued engagement with our services. Payment Follow-ups: Track and follow up on outstanding payments, ensuring timely collections and resolving any payment-related queries. Issue Resolution: Act as the first point of contact for customer complaints or issues—whether it’s missing items, delivery delays, or product concerns—and coordinate resolutions promptly. Operations Liaison: Work closely with the operations team to ensure that special customer requests (like delivery timing, product preferences, or packaging needs) are noted and executed. Customer Relationship Management (CRM): Maintain up-to-date customer records, track order history, and use this data to offer personalized service and recommendations. Feedback Collection: Gather customer feedback regularly to help improve our products, services, and delivery experience. Process Improvement: Suggest improvements in customer service processes to enhance customer satisfaction and efficiency. Requirements Minimum 1-2 years of experience in customer service, preferably in e-commerce, retail, or food/grocery sectors. Excellent communication skills in English, Hindi, and Marathi. Strong organizational skills with attention to detail. Proficient in WhatsApp, Google Sheets, and basic CRM tools. Ability to multi-task and stay calm under pressure. A customer-first attitude and willingness to go the extra mile. What We Offer A fast-paced, growth-driven environment in a purpose-led organization. Opportunity to work with a passionate team that’s transforming healthy living in Mumbai. Competitive salary and incentives. Room for professional growth within a rapidly scaling startup. Join us in our mission to bring organic living to every home in Mumbai. Apply now and be a part of the Organik Truck family!
