Job
Description
Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Associate Director, Service Management Key Responsibilities: Managing program strategy and the program approach across a series of projects or component activities, building stakeholder buy-in around plans, commitments, and changes. Managing, monitoring, and reporting progress, issues, dependencies, and risks to internal stakeholders and/or steering committees. Strong communicator, making recommendations to influence decision-making to maintain progress towards delivery and benefits realization. Working with the Operations Project Sponsors, Technology Architects, Business Analyst(s) and Development teams, manage the delivery (both to timescale and budget) of the Sponsors. Direct the efforts of Business Analysts, Solution Architects, and other specialist resources to deliver multiple projects within one or many streams within the program. Lead and facilitate agile project sprints, ensuring deliverables are aligned with project goals. Develop detailed project plans, including scope, goals, timelines, and resource allocation Identify, assess, and mitigate potential project risks, developing contingency plans to address unforeseen issues Ensure that project deliverables meet quality standards and expectations, implementing quality control measures throughout the project lifecycle Manage project budgets, allocate resources effectively, and track expenses to ensure projects stay within financial constraints Ability to prioritize tasks and manage multiple projects concurrently Managing relationships with software vendors, including sourcing, negotiations, and contract management. Following established procurement procedures for acquiring software, licenses, and related services Ability to build connections, working collaboratively with strong written & verbal communication & negotiation skills. Tasks may include contributing to and maintaining open-source projects, collaborating with the open-source community, bug fixing, implementing new features, reviewing code, and documenting code and APIs Requirements Qualifications External To be successful in this role you should meet the following requirements: Bachelor s degree in computer science engineering or related field. 12+ years of experience in IT. Understanding on Viz and ML Platform operations (like Qlik, Tableau, Apache, Metabase etc.) Data Analysis and Understanding Strong problem-solving skills with result-orientated mindset Project management methodologies (e.g., Agile, Waterfall) Licence and Procurement Mgmt. Vendor and Stakeholder Mgmt. Advance Macros knowledge would be advantage. Advance UI and PPT creation. Content Writing You ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
