Job
Description
Job Title: Telecaller / Telemarketing Executive / Telesales Executive / Customer Service Representative (Telecalling) Department: Sales / Marketing / Customer Service / Business Development Reports To: Team Leader / Supervisor / Sales Manager / Marketing Manager Location: Nashik, Maharashtra, India (This role is primarily office-based at our facility in Nashik.) Job Summary: We are seeking enthusiastic and articulate Telecallers to join our team in Nashik. The ideal candidate will be responsible for [ Choose one or more: making outbound calls to prospective clients, handling inbound customer inquiries, generating qualified leads, or selling products/services over the phone ]. This role requires excellent communication skills, a customer-centric approach, and the ability to effectively represent our company and its offerings. Key Responsibilities: Calling Activities: [ For Outbound: ] Make outbound calls to a provided list of prospective or existing customers to introduce products/services, generate interest, or follow up on leads. [ For Inbound: ] Answer incoming calls from customers regarding product inquiries, service requests, complaints, or general information. Engage with customers in a friendly, professional, and persuasive manner. Explain product/service features, benefits, and pricing clearly and concisely. Lead Generation / Sales / Service: [ For Sales/Lead Gen: ] Identify and qualify potential leads, scheduling appointments for sales teams where necessary. [ For Sales: ] Persuade customers to purchase products or subscribe to services, working towards achieving daily, weekly, and monthly sales targets. [ For Service: ] Provide accurate information, resolve customer issues, and offer solutions to ensure customer satisfaction. [ For Service: ] Escalate complex or unresolved issues to the appropriate department or supervisor. Customer Relationship Management: Build rapport and establish positive relationships with customers over the phone. Maintain a polite, professional, and empathetic demeanor at all times. Listen actively to understand customer needs and provide relevant information. Data Management & Reporting: Maintain accurate and detailed records of all calls, customer interactions, lead status, and sales outcomes in the CRM system or database. Update customer information as needed to ensure data accuracy. Prepare and submit daily/weekly reports on call activities, lead generation, or sales performance to the supervisor. Compliance & Adherence: Adhere strictly to company policies, calling scripts (if applicable), data privacy regulations, and ethical guidelines. Ensure compliance with all communication standards and quality benchmarks.
