Tellecaller

Job Description

Job Summary: The Telecaller will be responsible for making outbound calls to potential and existing customers to promote our [products/services], generate leads, schedule appointments, gather information, or provide customer support. This role requires excellent communication and convincing skills, a positive attitude, and the ability to handle rejection while achieving targets. Familiarity with the local customer base and language nuances in Nashik is a plus. Responsibilities: Outbound Calling: Make outbound calls to a targeted list of leads or existing customers as per the defined campaign objectives. Product/Service Promotion: Clearly and effectively communicate the features, benefits, and value proposition of our [products/services] to potential customers over the phone. Lead Generation: Identify and qualify potential leads by asking relevant questions and capturing key information. Appointment Scheduling: Schedule appointments for sales representatives or other relevant teams based on lead qualification. Customer Relationship Management: Build and maintain positive relationships with customers through professional and courteous phone interactions. Information Gathering: Conduct surveys or gather specific information from customers as required by different campaigns. Data Entry: Accurately record call outcomes, customer information, and relevant data in the CRM system or other designated platforms. Meeting Sales Targets: Achieve or exceed daily, weekly, and monthly targets for calls made, leads generated, appointments scheduled, or sales achieved. Handling Objections: Effectively handle customer objections and address concerns in a professional and persuasive manner. Following Scripts and Guidelines: Adhere to provided scripts and guidelines while maintaining a natural and engaging conversational style. Providing Customer Support: Address basic customer inquiries and provide information about our [products/services] or direct them to the appropriate department for further assistance. Maintaining Call Quality: Ensure adherence to quality standards during calls, including clarity, tone, and accuracy of information. Feedback Collection: Gather customer feedback and relay it to the relevant teams for improvement. Compliance: Adhere to all company policies and ethical guidelines during telecalling activities.