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Cognizant logo

Technical Lead

2 - 4 years

15 - 25 Lacs

Bengaluru

Posted:19 hours ago| Platform: Naukri logo

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Skills Required

c++ technical leadership analytical vmware dns interpersonal skills networking windows systems system administration servicenow active directory incident management leadership linux microsoft windows windows server vc++ support services dhcp communication skills itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary As a Technical Lead you will play a pivotal role in managing and optimizing our service desk operations. You will leverage your expertise in Incident Management and Service Now to enhance service delivery and ensure seamless IT support. This hybrid role requires adaptability to rotational shifts providing a dynamic work environment that fosters growth and innovation. Responsibilities Lead the service desk team to ensure efficient incident management and resolution. Oversee the implementation and optimization of Service Now for streamlined operations. Provide expert guidance on Windows systems to enhance IT support services. Collaborate with cross-functional teams to improve service desk processes. Monitor and analyze incident trends to identify areas for improvement. Develop and maintain documentation for service desk procedures and best practices. Ensure compliance with ITIL standards in all service desk activities. Facilitate training sessions to upskill team members on new technologies and processes. Coordinate with stakeholders to align service desk operations with business objectives. Implement strategies to reduce incident response times and improve customer satisfaction. Evaluate and integrate new tools and technologies to enhance service desk capabilities. Manage escalations and ensure timely resolution of critical incidents. Foster a culture of continuous improvement within the service desk team. Qualifications Possess strong expertise in Incident Management and Service Now. Demonstrate proficiency in managing Windows systems. Have experience in a service desk environment preferably in a hybrid work model. Exhibit excellent problem-solving and analytical skills. Show ability to work effectively in rotational shifts. Display strong communication and interpersonal skills. Be adaptable to changing technologies and processes. Certifications Required ITIL Foundation Certification is a plus

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Cognizant
Cognizant
www.cognizant.com

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

2577 Jobs

    Key People

  • Brian Humphries

    CEO

  • Gina Schaefer

    CFO

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