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Team Lead - Collections

2 - 3 years

3 - 6 Lacs

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

team management team motivation team handling customer service business development sales client relationship management marketing team coordination process management people management skills operations team leading customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Maintain the discipline of the team in terms of Login/Logout and Breaks. Providing the detail information on the issues of customers related to Onboarding calls Auditing the calls of the teammates and looking for areas of improvement on calls. Giving the training to the new joinees as well as to the team in case it is required Maintain the leave request of the team members as per the workload with a proper tracking system. Looking into the requirement of the headcount as per the load,so that we can hire the staff accordingly.

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Olyv India formerly SmartCoin

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