Preparation of Daily Client reports & Application Outage communications. IT Service Management (ITSM) based on ITIL best practices. ITIL V3 Service Strategy, Service Transition, Service Operation and Continual Service Improvement. Provide appropriate inputs to the problem management process, RCA preparation and Drive group chats and bridge calls effectively to resolve incidents Lead team providing telephone and online support to customers experiencing technical issues. Provided quality troubleshooting with patient step-by-step instructions to resolve problems. Monitored technical team calls to ensure maintenance of technical skills and good customer service. Tracked and logged all calls for each shift. Held weekly team meetings and involved staff in planning and decision making. Office 365 Migration. Service Delivery Oversight: Manage end-to-end service delivery processes, ensuring services are provided according to agreed-upon SLAs and quality standards. Client Relationship Management: Develop and maintain strong relationships with clients, understanding their needs and expectations to deliver tailored solutions. Team Coordination: Lead and collaborate with cross-functional teams, including technical, support, and operational teams, to ensure effective service delivery. Problem Resolution: Identify and address service delivery issues promptly, coordinating with internal teams to find solutions and prevent recurrence. Performance Monitoring: Monitor key performance indicators (KPIs) and metrics to track service delivery performance and identify areas for improvement. Continuous Improvement: Proactively identify process gaps and areas for optimization, implementing strategies to enhance service efficiency and effectiveness. Risk Management: Anticipate and mitigate potential risks that could impact service delivery or client satisfaction. Reporting: Prepare regular reports and presentations for management and clients, highlighting service performance and improvement initiatives. Resource Management: Allocate resources effectively to meet service demands and ensure optimal team productivity.

Working closely with clients, gathering requirements and translating them. Ingesting data from a variety of corporate data sources and performing required transformations in Power BI query editor Data modelling capabilities including designing effective BI data models in line with the Kimble methodology and CDM. Developing calculations in DAX which are accurate and performant on large datasets. Designing effective layouts using themes and report grids, working closely with our UX design team. Working with our clients to manage User Acceptance Testing (UAT) processes and fixing any defects identified.

Resolve the majority of complex configuration problems by troubleshooting and simulation. Deep technical problem isolation and resolution capability Strict adherence to the use of the ticketing system for ALL incidents, changes and problems. Escalation to Vendor (Level 4) support when required to ensure Service Level Agreements are met. Ability to correlate incident trends into problem management and execute permanent fixes. Timely generation of customer facing incident reports (within 3 business days of incident) Execute monthly patch management research, reports and implementation on system infrastructure. Facilitate generation of monthly operational reports for presentation to customers. Conduct regular live client support visits to maintain technical relationship, review operational reports, assess general IT infrastructure health, take deeper dives into outstanding technical issues, conduct trend analysis on top 5 failure modes and diagnose to full root cause corrective action. Conduct regular technical meetings with clients to address any trends or outstanding systemic issues Provide lab simulation and interoperability and compatibility testing for new builds Define an action plan for troubleshooting / resolution Analyze troubleshooting techniques output, diagnose problems remotely Test in lab before deployment of possible fix Must maintain the highest level of industry certification and knowledge. Ability to architect, build, maintain, and enhance our current managed service offerings and infrastructure. Act as a sales overlay by providing input and support to sales for opportunities (RFP responses, prospect meetings, information gathering sessions)

Strong Interaction with OEMs and responsible for handling B2B business. Developing growth strategies and plans. Aquisition of new clients and generate revenue and achive revenue out of that. Managing and retaining relationships with existing clients. Increasing client base. Having an in-depth knowledge of business products and value proposition. Writing business proposals. Negotiating with stakeholders. Identifying and mapping business strengths and customer needs

Network L2 1) Strong Networking Skills - Cisco - Data L2/L3 , with 5-9 years of Work Experience. 2) Should have CCNP or equivalent Juniper certification. 3) Solid understanding of switching, TCP/IP, IP Addressing, routing, IP inter-networking technologies: Routing protocols (OSPF, BGP, RIP), Multicast, VPN, ACLs, NAT, VRRP, NSRP. 4) Solid understanding of Switching. Knowledge of VLANs, trunking, and spanning tree protocol 5) Experience with Authentication services such as TACACS+, RADIUS will be a plus. 6) Experience in resolving multiple complex technical problems for critical IT infrastructure ( L1/L2/L3 Networking Devices Switches, Routers, 7) Should have experience in providing expert technical knowledge to team of engineers in Configuration, Backup, Troubleshooting of Network Devices. 8) Hands on Experience onLinkProof ( Radware ) & Aruba AP will have added advantage. 9) Handle & Lead New Project / Technology or Architecture Implementation / De livery & Sustenance activities Onsite / Offsite 10) Familiarity with ITIL Concepts ( Incident, Problem, Change, Configuration Management etc ) is Must. 11) Diagnosing LAN/WAN issues across PAN India 12) Should be able to work 24*7 Security Management - L2 1.Should carry 5-9 years of Work Experience with CCSP/CCIE certification & Solid understanding and hands on exp on Palo Alto, Fortinet, Checkpoint and Cyberoam firewalls 2. Solid understanding of TCP/IP, IP, NAT, Multicasting is a must. 3. Strong knowledge of network security technologies, specifically firewalls, internet proxies, IPS, Anti-Spam Gateway and other security platforms like blue coat proxy & IPS ( NIDS/HIDS ), Websense (Zscaler) is preffered. 4. Should have experience in providing expert technical knowledge to team of engineers in Configuration, Backup, Troubleshooting of Security Devices. 5. Familiarity with ITIL Concepts ( Incident, Problem, Change, Configuration Management etc ) is Must. 6. Ability to solve problems quickly and completely. Ability to identify tasks which require automation and automate them. Ability to create reports on trend gap analysis and provide recommendation to address the risks. 7. Strong inter-personal and communication skills; making presentations to customer or client audiences or knowledge of network-based attacks and their mitigation. 8. Should be able to work 24*7

Complete Understanding of Service Level Agreements singed off with Customer Overview of complete datacenter, network, security, windows, O365 architecture. Defining Goals and Objectives of Team Members and Taking Sign Off TNI ( Training need identification ) for all the team members and ensuring the same. Recommendations for Awards and Appreciations Monthly / Quarterly along with Probationary, Half Yearly, Yearly Appraisals for team members. Raising of RRs for new resource requirement / replacement of existing employee Ensuring Monthly attendence in FMS for all the team members and Approval of Monthly Legitimate Claims of team members. Internal Meeting with all the team members to track the weekly/monthly activities performance of different domains and for developing strategy for better co-ordination among teams. Ensuring Adherence to the processes in all the domains and conduct internal audits time to time for compliancy check. Involvement in all S1 calls all critical incident calls with high impact on business and ensuring all Stake holders are updated timely Initiating/Reviewing of all the SIPs across domain and keep a track of it. Reviewing Monthly MIS and presenting it to customer. Ensuring timelines on all the actionables on weekly MOMs and review it with customer. Support Structure Reviews including Capacity/Resource Planning. Closing of all escalations within Singe Business Day. Internal Meetings with all the domain leads in developing strategy for better co-ordination among teams. Reviewing the Roster plan for the team and ensuring backup engineer for all critical issues. Ensuring proper handover for the team members leaving the organisation and controlling attrition. Make random checks for verifying the Daily handover and checklists are being filled and followed. Driving new initiatives for improving overall service delivery, Ensuring all the audit points which has comeup during external/Internal audits are closed. Performance checks and random tests and prepare action plans on performance issues. Review of all the reports on a weekly/monthly basis for all the Domains. Raising the concerns of the team with backend and customer, Review of Processes and their roll-out. CSAT to be done as per norms with high Customer Satisfaction Ratio. Screening fresh and experiened candidates for different roles. Participation with customer in upcoming projects, prepare CB analysis, check the feasibility, share the best practices and then involvement in the implementation of the project.

Acquisition of new clients / new logos to organisation. Should have strong experience in Corporate sales, B2B Sales and can handled large enterprise and End customers. Responsible for handling entire business develpment life cycle. Develop a growth strategy focused both on financial gain and customer satisfaction. Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company s products/services addressing or predicting clients objectives Keep records of sales, revenue, invoices etc. Build long-term relationships with new and existing customers

Position Overview: Experience: Minimum of 5+ years of experience in network engineering with a focus on routing, switching, and load balancing. Proven experience with network troubleshooting and performance optimization. Technical Skills: Proficiency in configuring and managing routers and switches (e.g., Cisco, Juniper). Experience with load balancing technologies and solutions (e.g., Citrix, F5, HAProxy). Strong understanding of networking protocols (e.g., BGP, OSPF, EIGRP, VLANs). Familiarity with network security practices and technologies (e.g., firewalls, VPNs). Network Design and Implementation: Configure and maintain routing and switching equipment, including routers, switches, and load balancers. Assist in the design and deployment of network solutions to meet business needs. Implement network changes and updates while adhering to best practices. Troubleshooting and Support: Diagnose and resolve complex network issues related to routing, switching, and load balancing. Provide Tier 2 support for network-related incidents and problems. Collaborate with other IT teams to resolve cross-functional issues. Performance Optimization: Monitor network performance and troubleshoot network bottlenecks or performance issues. Optimize network configurations for maximum efficiency and reliability. Requirements: - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). - Minimum of 5 years of experience in network engineering or a related role, with hands-on experience in configuring and troubleshooting network devices. - Solid understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, and OSI model. - Experience with network equipment from leading vendors, such as Cisco, Juniper, or Aruba. - Familiarity with network security principles and best practices, including firewalls, VPNs, and encryption protocols. - Strong analytical and problem-solving skills, with the ability to diagnose and resolve network issues effectively. - Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment. - Relevant certifications (e.g., CCNA, JNCIA, CompTIA Network+) are a plus.

- Troubleshooting, diagnostic, and repair support for network devices. - Troubleshoot connectivity issues, analyse, debug and diagnose packets and logs - Responsible for Data Centre operations and UP times - Candidate must have the ability to work in a highly visible fast paced environment with minimal supervision and SLA deadline responsibility. - Individual should also provide technical support via phone and IM to onsite technicians who are working to resolve incident / outages. - Manage tickets in ticketing system to ensure notes are kept up to date and problems are pushed to resolution. - Handle Escalation of critical tickets lead in timely manner. - Design and Document - Work with client in implementation planning, Design and execution. - Performs various network management and administration tasks - Individual should work on projects assigned by Management execute document the project details. - Manages and maintains the Network Devices health and uptime - Monitor and ensures the stability of the network infrastructure

* Greet and welcome guests professionally. * Address queries and handle complaints. * Manage phone calls and direct them appropriately. * Receive packages, deliveries, and letters. * Maintain office supply inventory. * Organize and file necessary documents. * Keep a visitor logbook. * Monitor office expenses and costs. * Assist with travel arrangements and other administrative tasks.

An ideal candidate would have - - Proven track record of selling IMS / Datacentre Services / Remote Infrastructure Management / Hosting / Infrastructure Solutions / EMS Tools. - Good understanding of Business Applications, Data Centre, Network, Security, Automation. - A strong sense and understanding of the buying cycles and emerging needs and has the right relationships to track opportunities and participate in the opportunities - Experience in handling the entire sales cycle and in leveraging the resources available within the organization for creating a strategic advantage in comparison with the competition - Maintain a multi-layered strategic relationship within the client organizations. Ability to interact at the C-levels / IT Head level. - Outstanding communication skills and an ability to articulate the value a proposition to large accounts - Excellent Relationship Management skills - Drive to excel under tough and competitive situations

- Should be technically strong. - Should be a SPOC for networking Soution architectural role. - Should be responsible for Solution designing and implementation. - Should be responsible for providing solutioning to the clients or customers. - Should be responsible for handling Large enterprise business. NETWORKING: - Technical knowledge: Wireless solution and design, wireless controller, heat map, wireless, autistic, network switching, routers, structure cabling, SDWAN, SDN, Branch rollout, branch design, etc.

Job Location: Mumbai(Goregaon)/Bangalore (Electronic City) Asset Management - Manage Asset Movement from one location to another Must know about asset life cycle, Tracking of asset Maintain the inventory in Portal as well in excel Asset Tagging / Asset verification If you are interested in this opening please send your updated resume with following details on [HIDDEN TEXT] Experience Current CTC Expected CTC Notice Period About Company: Team Computers is a bridge between business needs and the world of IT solutions. We see ourselves as trusted solutions partner.We understand your needs, Identify-Integrate-Support High quality, affordable IT Solutions in Hardware, Software, Services, Mobility, Analytics and Cloud with Speed, Flexibility and an attitude of Sewa. Founded in 1987 by Ranjan Chopra , an alumnus of IIT-Kanpur, it has emerged as a leading IT Infrastructure and Information Solution Provider in the last three decades. With a turnover of 3000+ Cr , having 25+ offices across India and 4,000+ members, we have served 2500+ customers over a span of 36+ years.

Installation and Roll out services of new desktops & laptops. Good communication skills Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, configuration of peripherals e.g. printers, scanners etc. Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.) & vendor coordination for L2/L3 & Spares support.

Acquisition of new clients / new logos to organisation. Should have strong experience in Corporate sales, B2B Sales and can handled large enterprise and End customers. Responsible for handling entire business develpment life cycle. Develop a growth strategy focused both on financial gain and customer satisfaction. Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company s products/services addressing or predicting clients objectives Keep records of sales, revenue, invoices etc. Build long-term relationships with new and existing customers

Handled digital transformation enterprise level multiple projects Experience in delivery process setting, must to have analytics delivery exp (datawarehouse / qlik / tableau / powerbi) Resource optimisation and productivity tracking Client engagement Audit and review the project Publish project status with internal/external stakeholders Experience in handling team size of at least 15 Open for travelling Team goal setting and performance review Technical degree required: Computer Science, Engineering or equivalent

Description We are seeking a motivated and detail-oriented Field Desktop Engineer to join our team in the Western Line. The ideal candidate will have a passion for technology and provide exceptional support to our end-users. This role involves on-site troubleshooting, installation, and maintenance of desktop systems and network connectivity, making it crucial for ensuring operational efficiency within the organization. Responsibilities Provide on-site technical support for hardware and software issues. Install, configure, and maintain desktop computers, laptops, and peripherals. Troubleshoot and resolve network connectivity issues for end-users. Assist in the deployment of new software and applications across the organization. Ensure timely resolution of service requests and incidents as per SLAs. Maintain documentation of work performed, including service requests and asset inventories. Collaborate with IT teams to improve processes and support strategies. Conduct regular maintenance checks on hardware and software systems. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or related field. 0-5 years of experience in a technical support role or desktop engineering. Proficiency in Windows and Linux operating systems. Experience with desktop hardware, peripherals, and troubleshooting methods. Knowledge of network configurations and protocols (TCP/IP, DNS, DHCP). Familiarity with Active Directory and user account management. Basic understanding of virtualization technologies and remote support tools. Strong problem-solving skills and the ability to work independently or as part of a team. Excellent communication and interpersonal skills to work with non-technical users.

Overview: Server Administrator Level 3 (L3) will be responsible for managing, maintaining, and troubleshooting our organization's servers and related components to achieve high availability and performance. This role requires a deep technical understanding of server hardware, operating systems, virtualization technologies, and networking. He/She will collaborate closely with other IT teams to ensure seamless operation of our Customer server infrastructure. Key Responsibilities: Server Administration: Deploy, configure, and maintain physical and virtual servers across various platforms (Windows Server, Linux, etc.) Virtualization: Manage virtualization technologies such as VMware vSphere, Microsoft Hyper-V, or Citrix XenServer. Provision virtual machines (VMs), manage virtual networks, and ensure high availability of virtualized resources. Storage Management: Administer storage solutions (SAN, NAS) and ensure efficient data storage and backup processes. Implement and manage RAID configurations and storage protocols. Networking: Configure and troubleshoot network connectivity of servers (TCP/IP, DNS, DHCP). Collaborate with network engineers to ensure smooth integration of server systems with the network infrastructure. Backup and Recovery: Design and implement backup and recovery strategies for server systems and critical data. Perform periodic backup testing and ensure data integrity. Documentation and Reporting: Create and maintain detailed technical documentation, including server configurations, procedures, and incident reports. Generate regular reports on server performance, capacity, and uptime metrics. Technical Support and Troubleshooting: Provide L3 support for escalated server issues and collaborate with L1/L2 support teams to resolve incidents within defined SLAs. Conduct root cause analysis for recurring problems and implement permanent resolutions. Security Compliance: Ensure servers are compliant with security standards and policies (e.g., PCI-DSS, GDPR). Implement security patches and upgrades in coordination with the security team. Required Skills and Qualifications: Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience). Proven experience as a Server Administrator or similar role with OEM like HPE/ Dell with at least 3 years in L3 support. In-depth knowledge of server hardware (HP, Dell, Cisco UCS, etc.) and server operating systems (Windows Server, Linux distributions). Experience with virtualization technologies (VMware vSphere, Hyper-V, XenServer). Familiarity with storage systems and protocols (SAN, NAS, iSCSI, NFS). Strong understanding of networking concepts (TCP/IP, DNS, DHCP). Experience in implementing and maintaining backup and recovery solutions. Excellent problem-solving skills and the ability to troubleshoot complex issues. Good communication skills and the ability to work effectively in a team environment. Preferred Skills: Certifications such as VMware Certified Professional (VCP), Microsoft Certified Solutions Expert (MCSE), or similar. Experience with cloud platforms (AWS, Azure, GCP).

Job Responsibilities for Active Directory L1 support : User Account Management: Create, modify, and delete user accounts in Active Directory, including password resets and group membership changes. Group Policy: Assist in the implementation and management of Group Policies for controlling user and computer Directory Replication: Monitor and troubleshoot directory replication issues between domain controllers. Backup and Recovery: Perform regular backups of Active Directory and assist with recovery procedures when necessary. Documentation: Maintain documentation related to Active Directory configurations, procedures, and changes. User Support: Provide end-user support for Active Directory-related issues and guide them through basic troubleshooting steps. configurations. Active Directory Troubleshooting: Resolve basic Active Directory issues such as login problems, account lockouts. Collaboration: Collaborate with other IT teams for integrating Active Directory with various services and applications. Basic configuration & troubleshooting of Azure AD connect server.

Job Description Hands on experience in Virtualization technologies ( CITRIX VMware) Should have experience in Citrix Xenapp & Xendesktop, Xen Server, PVS Basic understanding of storage and connectivity fundamentals Good technical skills in windows operating systems Preferably MCP/MCSE Certified. Exposed to end user application support Certification from VMware and Citrix desired Excellent communication and documentation skills Willing to travel within India at various Clients location & connect with Customers Open to work in 24 x 7 6 Days Working in a Week. Qualifications Any Graduate or Diploma in IT with Minimum MCP/CCA certifications. Secondary Skills: Good communication skills Strong Problem Solving and Analytical skills Ability to interact with internal/external clients Highly committed to meet the business objectives Ability to build and maintain strong working relationships