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About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally. Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios. Zeta has over 1,700+ employees across the US, EMEA, and Asia, with 70%+ roles in R&D . Backed by SoftBank, Mastercard, and other investors , we raised $330M at a $2B valuation in 2025. Learn more @ www.zeta.tech , careers.zeta.tech , Linkedin , Twitter About the Role Synapse is Zeta’s digital banking experience SaaS team, building modern banking experiences for banks and credit unions atop Zeta’s Tachyon. Synapse offers a pre-integrated, fully compliant, out-of-the-box digital experience stack for banks and credit unions. Following are some of the key platforms which are part of Zeta’s Digital Banking SaaS offering: Tachyon Core Banking Platform Neutrino Digital Experience Platform Selene Conversational AI Platform As a Senior Product Manager in the Synapse team, you will have the opportunity to work on one or more platforms to conceive, build and deliver innovative products and features that enhance user experiences and drive long-term growth for our customers. Your role combines client-facing leadership and cross-functional delivery ownership , while managing a team of PMs. You will manage the delivery lifecycle for multiple clients—from gathering new requirements and aligning priorities to ensuring high-quality, timely execution. You’ll serve as the bridge between key clients in the US and European markets, and various teams within Zeta. Job Location: Bangalore, India (100% on-site) Responsibilities Client Management Serve as the primary product contact for key clients in the US and European markets. Drive Client CSAT by proactively understanding requirements, managing expectations, communication, and delivery quality. Translate client goals into well-defined product roadmaps and align internal stakeholders accordingly. Product Delivery & Execution Lead the end-to-end delivery of digital banking experiences for clients—from requirements gathering to rollout. Collaborate with engineering, design, and program teams to deliver high-quality outcomes on time. Manage the planning, prioritization, and execution of feature development and enhancements. Identify bottlenecks or inefficiencies in current delivery processes and drive continuous improvement initiatives. Team Leadership Manage and mentor a team of 3–5 Product Managers ; help them sharpen their product thinking and product craft. Foster a culture of accountability, clarity, and ownership within the team. Support the professional growth of PMs and guide them through the product career ladder at Zeta. Skills 1. Product sense Strong ability to drive clarity, problem solving, prioritization, and execution in ambiguous or fast-moving environments. Deep appreciation for product quality, usability, and velocity —with a bias for continuous improvement and driving simplicity. 2.Communication Excellent written and verbal communication skills to articulate requirements and influence outcomes. Ability to effectively engage leadership and cross-functional stakeholders. Proactively flag risks and align on mitigation strategies in large delivery programs. 3.Technical Acumen Fast learner with the ability to understand Zeta’s API-first, modular platform and cloud-native architecture. 4.People Management Mentoring or managing PMs and growing them through structured feedback and support. 5.Tools & Processes Proficiency in using product management tools, such as Jira and Confluence. Familiarity with agile development processes and principles. Experience and Qualifications 7–10 years of product management experience, with at least 2–3 years in a leadership role . Proven track record of managing client relationships in a B2B SaaS, fintech, or digital banking context. Hands-on experience with end-to-end delivery of complex software solutions across multiple stakeholders. Demonstrated ability to lead cross-functional teams , influence without authority, and deliver high-impact results. Experience in developing modern, cloud-native mobile / web products and interfaces with contemporary UI/UX patterns Software Engineering / Technical background An MBA from a Tier 1 school would be a bonus Equal Opportunity Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success Show more Show less
