Job
Description
IMEA (India, Middle East, Africa) India LIXIL INDIA PVT LTD Employee Assignment Fully remote possible Full Time 1 July 2025 Job Title: Salesforce Developer Company: LIXIL International Location: India Department: IT Digital Reports To: Leader, IT APAC Job Purpose: This position is a highly skilled Salesforce Application Support Specialist to provide support to LIXIL International across APAC countries. This role is crucial for maintaining the stability and performance of LIXIL's Salesforce ecosystem, encompassing Sales Cloud, Service Cloud, Field Service, Marketing Cloud, and related integrations. The ideal position will possess strong technical expertise, excellent problem-solving abilities, and a collaborative approach to ensure a seamless user experience. This role involves troubleshooting complex issues, fulfilling service requests, advising on best practices, contributing to continuous platform improvement, and collaborating with LIXIL's internal teams. Responsibilities Provide timely and effective support to end-users experiencing technical issues with Salesforce and associated applications. Investigate, troubleshoot, and resolve escalated incidents, documenting root causes, solutions, and preventative measures. Fulfill service requests, including user management, data updates, basic configuration adjustments, and testing of Salesforce critical updates (currencies, custom metadata). Provide specialized support for Salesforce integrations with Outlook/Google Suite, Single Sign-On (SSO), MuleSoft APIs, and other connected systems. Analyze and assess the feasibility of change requests, providing high-level solution overviews, detailed effort estimations , and recommendations to business leaders. Proactively identify potential issues and areas for improvement within the Salesforce platform, suggesting solutions for increased robustness and efficiency. Foster strong relationships with support teams, providing guidance, training, and knowledge transfer. Utilize designated communication channels. Maintain accurate and comprehensive documentation of all support activities, including incident reports, service request logs, and change request assessments. Contribute to regular reporting on support performance. Participate in the entire application lifecycle, focusing on coding and debugging. Perform unit tests to optimize performance. Assist in configuring Salesforce settings, profiles, roles, and permissions to meet user needs. Work with developers to implement minor customizations and enhancements to Salesforce objects, workflows, and processes. Qualifications Bachelor's/Master's degree in Computer Science, Engineering, or equivalent industry experience. Minimum of 5 years of progressive experience in Salesforce delivery management, business analysis, and technology 2+ years of experience providing L3 Salesforce support in a complex enterprise environment. Deep understanding of Salesforce Sales Cloud, Service Cloud, Field Service, and Marketing Cloud. Proven experience with Salesforce configurations, customizations, Visualforce, Lightning Web Components (LWC), Aura components, web services, SOQL, Visual Force, Visual Studio Code/Eclipse IDE, Data Loader, Reports and Dashboards. Strong integration experience, specifically with Outlook/Google Suite, SSO, and MuleSoft. Hands-on experience with source control tools. Knowledge and experience with Salesforce static code analysis tools. Knowledge of CI/CD tools, Mulesoft, or integration with 3rd party systems (e.g., SAP) is a plus. Familiarity with Agile and SDLC methodologies. Excellent analytical, problem-solving, and troubleshooting skills. Outstanding communication, interpersonal, and collaboration skills. Ability to work independently and as part of a distributed team. Salesforce certifications: Certified Platform Developer I &II are mandatory (e.g., Administrator, Platform App Builder, Service Cloud Consultant are highly desirable). Show more Show less
