Job
Description
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ͏ Essential Skills : B2 level English proficiency and Native language capability Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Content moderation processes is done Fluent English is mandatory Capable of ensuring policy/legal compliance and safety of content uploaded to the platform; Preferably familiar with the social media industry and content moderation practices; Flexible to policy changes, shifting schedules and dedicated to standard operating protocols Expert familiarity with and quality review in all departments Excellent written, verbal, and customer service skills Comfortable communicating with all levels of management Demonstrated proficiency in multi-tasking and prioritization Clearly demonstrated passion for ensuring the success of culture of excellence and commitment to quality and customer service Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc. ͏ Experience : 3+ years in Quality assurance role, working closely with all departments to prioritize efforts while providing timely and high quality service. Project management experience to include an understanding of business process improvement metho Minimum experience of 2 years + into a similar field Bachlers degree is a must Must have had experience into Non voice ͏ Responsibilities : Auditing of deliverables and identifying issues and trends Provide actionable and valuable information for TL coaching + feedback sessions and key insights for training prioritization + curriculum development ͏ Mandatory Skills: Payment and Fraud( Trust & Safety). Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
