Front Office Executive (Receptionist)

Job Description

Patient Interaction: Greet patients and visitors warmly and professionally. Register patients and verify their details in the system. Provide information about diagnostic tests, pricing, and process. Assist patients in filling out forms and understanding instructions. Appointments & Scheduling: Manage appointment scheduling for diagnostic tests and consultations. Coordinate with lab technicians and radiologists for test timings. Handle walk-ins and urgent cases efficiently. Billing & Payments: Generate invoices and collect payments (cash/card/UPI/insurance). Handle billing queries and resolve discrepancies. Maintain accurate records of daily transactions. Communication & Coordination: Answer phone calls and respond to inquiries. Coordinate with back-office, pathology, and radiology teams. Inform patients about test reports collection and turnaround times. Administrative Support: Maintain cleanliness and orderliness of the front office. Ensure availability of required forms, brochures, and materials. Support documentation, filing, and other clerical tasks. Compliance & Confidentiality: Ensure patient confidentiality and data privacy. Follow all protocols related to hygiene, safety, and infection control. Qualifications: Graduate in any discipline (preferred: healthcare/administration). 1–3 years of experience in a front desk or receptionist role, preferably in a healthcare or diagnostics setting. Familiarity with medical terminology and diagnostic procedures is an advantage. Job Type: Full-time Pay: ₹13,000.00 - ₹15,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Rotational shift Supplemental Pay: Yearly bonus Work Location: In person