Job
Description
JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Position Summary: Provide general overall FM services including continuous monitoring of facility. Work with Facility managers to handle routine property management operations, including: Procurement of property supplies and services, including issuing purchase orders, managing bid requests and service/construction contracts, processing of accounts payable and accounts receivables. Essential Functions: Directly support Facility Manager with on-going facility and team related responsibilities, including, but not limited to: Assist with budgetary requests, analysis, and reporting. Work with team members to identify and respond to any financial or budgeting related issues. Helps support facility specific cost savings targets to contribute to the account achieving significant savings. Supports requests associated with Jones Lang LaSalle Management, Operations and Financial audits. Provides support for guests, visitors, and employees at client location. Assists with receiving and dispatching of work requests to technical staff, vendors, or other services providers. Resolves problems associated with all building services including janitorial, food service, coffee services, parking, vending, conference rooms, cubes as well as interior and exterior furnishings, fixtures, and equipment. Coordinates special events in support of client Provides support for meetings and conference room reservations, as needed. Assists with the coordination and scheduling of maintenance activities. Assists management and staff with operational reporting, budgeting, financial systems, purchasing as necessary. Provides facility specific assistance to the project management team as needed or requested. Acts as an interface with client, visitors, and guests. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Ensures delivery of committed services and overall satisfaction with Jones Lang LaSalle performance. Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery. Reads and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys. Seeks to continuously improve processes, systems, and overall client satisfaction. Provides direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption, as needed. Required Knowledge, Skills and Abilities (KSA) Superior customer service skills and orientation Ability to maintain professionalism at all times under stressful situations Ability to plan and manage work under time constraints Ability to multitask and work without direct supervision Proficient in MS Office, and possess strong written, verbal and people skills Strong organizational skills and collaborative style needed Must be proficient at Excel Spreadsheets and administrative capability of customizing administrative reports Ensure accuracy and timely updates to all database files (contacts, contracts, vendors, landlords, emergency files, etc.), and recurring client and Sr. Facility Manager documentation and reporting requirements; in supporting all areas of Property Management Operations/Administration. Education/training 2+ years’ experience with Facility or Property Administration Bachelor’s degree preferred. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
