ER Senior Advisor

Job Description

Deliver reliable, compliant, and secure PC Employee Relations guidance and process in support of the business Provide business facing consultation and advice to business leaders focused on Employee Relations (ER) advice, ER case management including country specific grievances, disciplinaries, underperformance cases, complex ER case management, support for investigations and broader spectrum of reactive employee relations processes and procedures. Good understanding of the business and population they support Develop basic understanding of country/regional specific employment laws impacting employee relations activities and policies. Leverage standard processes and identifies efficiencies and opportunities for coordination by connecting across PC teams Act as first point of contact for Line Managers on employee relations queries Advise line managers on group generic and entity specific policies and processes Provide coaching and challenge to Line Managers around PC ER practices e.g. Disciplinary Grievance, Absence, Performance Improvement Plans, etc. Handle the majority of ER queries that cannot be solved at tier 0 referring managers back to tier 0 where appropriate and be a gatekeeper for tier 2 and People Relations (tier 3) services Ensure correct process and channels are followed for PC queries, promoting and coaching managers to effectively perform ER processes and manage complex cases. Ensure a positive experience by prioritizing and seeking guidance on tickets using Salesforce, acting as the point of contact for employees until point of closure or issue Adhere to agreed service requirements and SLAs Identify and call out opportunities for operational efficiencies and continuous improvement of service as well as the knowledge base Proactively update understanding/knowledge of policies, standards and processes Work with country People Relations advisors to triage and raise ER cases based on complexity and risk What you will need: Formal education: Bachelors degree or equivalent experience in Business Administration, Human Resources, or other relevant field. Foundational knowledge of HR solutions and Employee Relations Proficient in using CRM systems Proficient in using MS Office Proficient in using Reporting Analytics tools Minimum 3 -5 years of relevant PC experience Skills Legal and regulatory environment and compliance Stakeholder management Organizational knowledge Analytical thinking Agile core principles Resilience Teamwork Coaching Customer centric thinking Technical Breadth and depth across the HR technical areas and able to provide professional advice and act as a coach to others in most of the areas Experienced in Employee Relations and case-work Experience in Human Resources, proven capability and experience in delivering talent management, ER, track record of effective collaboration, consider business needs and link value to business results. Working knowledge of relevant labor legislation and regulations Behavioral Experience with organizational change and working in a matrixed organization