Home
Jobs
Companies
Resume
Capgemini logo

Engagement Director

15 - 20 years

30 - 35 Lacs

Kolkata

Posted:2 months ago| Platform: Naukri logo

Apply Now

Skills Required

employee relations relationship building recruitment service delivery management performance management hr generalist activities team management hr policies training hrsd employee engagement onboarding employee welfare creativity

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role Capgemini is seeking a director level executive to driving business impact and securing the strategic goals and objectives for key clients of Capgemini Business Services. Primary Skills Key accountabilities and responsibilities include: Service Delivery management P&L accountability Manage People and performance Client satisfaction Client relationship (at a Delivery level) Account business planning and strategy (E2 and above) Financial performance (Contribution Margin) Transformation & Industrialised Innovation Supporting Growth Contract Compliance Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities. Understands what it takes to manage a business and uses the insights to better understand a clients need and position the right CG offerings in conjunction with the Practice to bring value to the client. Ensure implementation of best practices in the areas of People, Process, Technology, and Controls in conjunction with the Practice Teams (Process and Technology). Working closely with the Practice to deliver all Transformation & Innovation projects as agreed Working closely with the Practice & Practice Delivery team to arrive at new opportunities for better efficiency to the client using Capgeminis ESOAR (Eliminate, Standardize, Optimize, Automate, Robotize) methodology underpinned by 5 Senses of Intelligent Automation. Working closely with the Practice and Practice delivery teams to implement relevant Technology platforms as well drive RPA Adoption across the processes Manages contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction Manage the talent pipeline within the team in conjunction with the Practice to ensure organization resilience on a short, medium, and long-term basis Support Account Development Secondary Skills 1416 years of proven experience in HR Services and Outsourcing in a global complex/matrix environment. Should have led large client delivery/portfolio delivery in the HR Service space 100-500 FTEs (E1) Strong People/Performance management experience Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA) Focused on customer value and improvement of overall customer experience (C-SAT, internal quality processes). Leadership skills in a multicultural environment, cultural sensitivity, and ability to work internationally. Proven experience in a global complex BPO environment. Ability to influence senior business stakeholders at the client end. Strong relationship building, communication, and influencing skills. Ability to bring innovation to challenges and overcome problems and obstacles as they arise and act and produce desired outcomes with limited direction. Strong relationship building, communication, and influencing skills. Leading single large account/multiple accounts in a matrix reporting relationship Prior experience in a Multinational Organisation or BPO work culture

More Jobs at Capgemini

ETL Testing

Bengaluru

4 - 6 yrs
|

INR 4 - 8 Lacs

Java GCP

Bengaluru

4 - 9 yrs
|

INR 7 - 11 Lacs

Java Developer

Bengaluru

6 - 9 yrs
|

INR 4 - 8 Lacs

Webmethods Developer

Bengaluru

4 - 9 yrs
|

INR 5 - 9 Lacs

IBM Sterlings EDI

Bengaluru

5 - 10 yrs
|

INR 5 - 9 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Employee Relations Interview Now
Capgemini
Capgemini
www.capgemini.com

IT Services and IT Consulting

Paris France

10001 Employees

4947 Jobs

    Key People

  • Aiman Ezzat

    Chief Executive Officer

  • Carole Ferrand

    Group Chief Financial Officer

RecommendedJobs for You

Capgemini Technology Services India Limited logo

Engagement Director

 Capgemini Technology Services India Limited

Kolkata, West Bengal, India

Capgemini logo

Engagement Director

 Capgemini

Kolkata

Capgemini logo

Engagement Director

 Capgemini

Kolkata

Harsh Group logo

HR Manager

 Harsh Group

Mumbai

Omam Consultants logo

HR Head (Preferred Female Only from Manufacturing)

 Omam Consultants

Bengaluru

CAREERMARK6 logo

Sr. HR Manager @ Mysore

 CAREERMARK6

Mysore

RIG Enterprise Applications logo

HR Manager - Immediate Joiner

 RIG Enterprise Applications

Hyderabad

Jee Pumps logo

Human Resource Manager

 Jee Pumps

Ahmedabad

CA Firm logo

HR Director

 CA Firm

Gurgaon

Newpage Hr Solutions logo

HR Manager

 Newpage Hr Solutions

Sonipat/Sonepat