Posted:2 months ago|
Platform:
Work from Office
Full Time
Provides day-to-day direction to Lead Associates. Coordinates with all departments to ensure that the Quality Targets are met. Designs the Quality Management System that standardizes and documents all processes. Ensures compliance to contractual deliverables and address team-level issues. Implement initiatives and projects as needed in order to drive performance. Ensures that SLAs in Quality are met. Designs and drives KPIs and KRAs of the team. Coordinates with all departments in implementing Quality Programs. Conduct RCA for challenged metrics. Produce Reports as needed. Conducts projects to improve performance. Plans for manpower requirements and implemented right sizing of the department when needed. Develop the quality team in accordance to the quality roadmap. Excellent leadership and communication skills, with the ability to motivate and manage teams effectively.
Aster DM HealthCare Global Centre
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