Customer Support Representative

Job Description

DIGITECH SQUAD PVT LTD Job Title: Customer Support Representative Job Type: Full-Time Experience: 0 - 2 Years Shift Timing: 09 PM to 06 AM (US Shift) Location: Sector 03 - Noida 201301 Roles & Responsibilities: Handle inbound and outbound customer queries via phone, email, and chat. Provide excellent customer service by resolving issues efficiently and professionally. Assist customers with product/service inquiries, troubleshooting, and account-related concerns. Maintain a high level of product knowledge to offer accurate information. Document customer interactions and escalate complex issues to the appropriate team. Ensure timely follow-ups and maintain service level agreements (SLAs). Collaborate with internal teams to improve customer satisfaction and resolve complaints. Key Skills: Strong communication skills (verbal & written). Problem-solving and active listening abilities. Ability to work in a fast-paced environment. Familiarity with CRM tools and customer service software is a plus. Patience and empathy in handling customer concerns. Multitasking and time management skills.