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Digitech Squad
Customer Support Representative

Customer Support Representative

Digitech Squad

0.0 - 4.0 years

1 - 5 Lacs

Noida

Posted:1 day ago| Platform:

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Skills Required

Handling Customer Queries Inbound Voice Process Customer Support Excellent Verbal And Written Communication Skills International Voice Process Excellent Communication In English Technical Support Outbound Process Us Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

DIGITECH SQUAD PVT LTD Job Title: Customer Support Representative Job Type: Full-Time Experience: 0 - 2 Years Shift Timing: 09 PM to 06 AM (US Shift) Location: Sector 03 - Noida 201301 Roles & Responsibilities: Handle inbound and outbound customer queries via phone, email, and chat. Provide excellent customer service by resolving issues efficiently and professionally. Assist customers with product/service inquiries, troubleshooting, and account-related concerns. Maintain a high level of product knowledge to offer accurate information. Document customer interactions and escalate complex issues to the appropriate team. Ensure timely follow-ups and maintain service level agreements (SLAs). Collaborate with internal teams to improve customer satisfaction and resolve complaints. Key Skills: Strong communication skills (verbal & written). Problem-solving and active listening abilities. Ability to work in a fast-paced environment. Familiarity with CRM tools and customer service software is a plus. Patience and empathy in handling customer concerns. Multitasking and time management skills.

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Digitech Squad

www.digitechsq.com/

Advertising Services

Birmingham West Midlands

2-10 Employees

8 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Mary Johnson

COO

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