Job
Description
We’re reinventing the market research industry. Let’s reinvent it together. At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it. Responsibilities: Inbound panel member queries Provide helpdesk support for all inbound queries received in various forms, including telephone, email, text and others, in a polite, professional, accurate and helpful manner. Panel Advisors are expected to review the nature of all queries before providing a clear and appropriate response, either choosing from a template library or scripting a bespoke written reply. Provide basic troubleshooting advice to the panel member if technical support for their equipment is needed. If more complicated issues arise, the call should be passed to a senior member of staff for guidance. Undertake training and adapt flexibly to using new platforms in the event of a new way of communicating with panellists being launched, to ensure best practice and continuous improvement within the department. To be fully trained on and complete as requested all daily admin tasks required to maintain the panel. To ensure panellist data is kept up to date and accurate via panel health checks, demographic information, social grading, household member details and holiday dates, among others, whilst complying with all data protection rules and guidelines. To complete a written summary of all panel member interactions in the panel communications system log / CRM system (i.e. ISEC, GPM, Atria etc.) and ensure that disposition codes recorded via telephony systems are also completed accurately. To fully understand the user journey from beginning to end and be able to accurately support the panel in completing all tasks required. Be able to confidently and expertly guide panellists to remotely install all equipment necessary (i.e. TV meters, mobile apps, browser extensions and others) as well as troubleshoot any issues that may arise during this process. Order replacement equipment for the panel member if troubleshooting existing kit identifies the need to replace. Ensure that the panellist support helpdesk is never left uncovered during the shift by communicating closely with the team when scheduling breaks. There is strength in numbers - We are the Numerati Numerator is 2,000 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation. Being part of the Numerati means that we’ll take care of you! From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more — we’re always finding ways to better support, celebrate and accelerate our team. What You Can Expect from Your Intern Experience You’ll play an active role as a member of a dynamic team of supportive and highly motivated employees and leaders. From day one, you’ll be set up for success with your NuIntern buddy, who will be a key partner throughout your internship. Numerator’s onboarding program will introduce you to your new colleagues, immerse you into our culture, and provide you with resources to thrive. Expect to make an impact on real projects, business challenges, clients, and our global teams. Interact and engage with colleagues in person at our cool headquarters, designed to further inspire innovation, creativity, and collaboration. You'll also have the opportunity to participate in local events, Hack Days, networking, and workshops. Internship dates: June 9th to August 8th, 2025 Knowledge and skills needed for success: Experience with Helpdesk Team and Fieldwork Computer literate - proficient with Microsoft office (Word, Excel, PPT, etc), Good management of digital platforms / HTML and open to learning new programs (GPM) Good interpersonal Skills Self motivated and can self-manage Professional proficiency in English. Excellent written and verbal communication skills to effectively communicate with diverse audiences. Ability to build and maintain strong relationships with key onshore stakeholders. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law. While some roles can be remote, Numerator is only able to hire in many, but not all, states and provinces. In certain cases, if you are not located in a specific area where Numerator is able to hire, you may not be eligible for employment .
