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Teleperformance (TP) logo

Customer Care Executive

0 - 5 years

2 - 4 Lacs

Gurugram, Jaipur

Posted:19 hours ago| Platform: Naukri logo

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Skills Required

Communication Skills Customer Support Voice Process CSA Customer Service CSE

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary: We are seeking a Tech support/CS to join our team. This role is ideal for a proactive and customer-focused individual looking to begin their career in customer support. The individual will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The role involves handling support requests through various channels such as phone, email, or chat, ensuring customer satisfaction and building lasting relationships. Key Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Assist customers in troubleshooting issues with products or services and provide appropriate solutions. Handle a variety of customer concerns, from basic questions to more complex problems, ensuring a high level of customer satisfaction. Record all customer interactions in the system, ensuring accurate and up-to-date information. Collaborate with internal teams to escalate and resolve issues that require further investigation or technical support. Offer product or service recommendations to customers based on their needs and inquiries. Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided. Participate in training sessions to improve customer service skills and product knowledge. Assist in maintaining knowledge base articles or customer service documentation Looking for Good communication candidates.

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Teleperformance (TP)
Teleperformance (TP)
www.teleperformance.com

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

944 Jobs

    Key People

  • Daniel Julien

    Chairman and Chief Executive Officer

  • Jean-Michel Caye

    Chief Financial Officer

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