Business Operations Executive

Job Description

Job Summary: As BOE for a ride-hailing app, you will be reporting to the AM or Operations Manager. You have to be on ground and work on day-to-day operations to ensure efficient and seamless transportation services for Customers and Captains (drivers). The role involves daily interactions to understand the driver issues, conducting engagements events/activities for captains and customers. Job Responsibilities: • Address and tackle all the on ground challenges and activities w.r.t. operations. He/She will be on ground PoC of the respective city. Create a fruitful connection between demand and supply by knowing the ride hailing market (including all means of transportation) Carry out customer and driver market surveys through callings and on ground interactions Owning and delivering the planned activities on customer branding, marketing activity execution and verification Having empathy towards understanding driver requirements and problems. Owning and delivering the planned activities on Driver branding, supply engagement, driver feedbacks & escalations Understanding customer segment in the given targeted area of the city Bi-weekly competitor customer pricing and driver payout assessment