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Backend Customer Support Executive

Backend Customer Support Executive

Tech Mahindra

0 - 2 years

2 - 3 Lacs

Noida

Posted:1 day ago| Platform:

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Skills Required

Communication Skills Customer satisfaction Typing skills Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Handle customer inquiries, resolve issues, and escalate complex problems when necessary. Maintain accurate records of customer interactions using CRM software. Collaborate with internal teams to resolve technical issues and improve overall customer satisfaction. Meet performance targets for quality metrics such as first call resolution rate and average handling time. Provide backend customer support through communication channels. Interested candidates can share their CV on 9870302647/ 7906003308

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Tech Mahindra

www.techmahindra.com

Information Technology & Services

Noida

125,000+ Employees

1454 Jobs

Key People

CP Gurnani

Managing Director & CEO
Vivek Agarwal

Global Head - Strategy and Marketing
Rohit Anand

Chief Financial Officer

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Backend Customer Support Executive

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