Job
Description
Skills Required Strong communication, interpersonal, and organizational skills. Ability to work independently and as part of the team. Handle multiple tasks and prioritize effectively. Understanding of different training methodologies, learning principles and content designing. Proficiency in MS Office tools (PPT, Excel, Word etc.) Display professional, positive, service-oriented attitude. Be self-motivated and able to perform efficiently and effectively with minimum supervision. Credit Industry experience will be an added advantage. Job Responsibilities The Training Asst. Manager is responsible for managing Training officers & Line trainers for the designated processes aligned. He/she administers/supervises the training for new hires and existing employees to the standards agreed between our clients and Operations. Should be able to support & deliver effective batches during Ramps / Special requirements of business. Mentor and Coach, a team of trainers on a regular basis and evaluate their performance against each KPI. Ensure and maintain better post training effectiveness to deliver business KPIs for the trained batches month on month. Need to govern process refresher training to improve performance of bottom performers. Attend calibration on weekly/monthly basis to ensure knowledge level is at par with teams. Attend and Present Daily/monthly / weekly reviews with Internal and External Stakeholders. Regular to office and maintain professional etiquettes Mainly responsible for overseeing and managing the work of the trainers. Maintain Batch File & Dashboards, Monitoring and maintain training records.(Attendance, Movement, Attrition ) in the BEST framework. The training programs and activities developed need to be aligned to business goals and client satisfaction. Managing specific data, compliance adherence, content development, driving engagement activities to improve performance and retention is critical to this Role. The Asst. manager is also responsible for identifying gaps between the training program and operational requirements, recommending, and implementing solutions. Manage other KPIs like TQ, yield, etc. Managing batch level compliance on activities and sharing reports as per timeline Need to conduct dip checks, briefings, awareness sessions. Maintain current knowledge of industry developments, productions, and involvement in network communication. Record statistics, performance levels and other reports. Needs to be flexible to cater to business requirements i.e., Shift timings, Movement across locations etc. Critical Competencies Stakeholder Management Performance Management Measuring Training Effectiveness Facilitating Effective Meetings Application of Lean Six Sigma principles Excellent Coaching & Mentorship Show more Show less
