Application Support Engineer L1 & L2

Job Description

Job Summary: As an Application Support Engineer at L1 Support, you will be the first point of contact for customers experiencing issues with software applications. Your role involves diagnosing and resolving basic application problems and providing excellent customer support to ensure smooth resolution of end- user issues. Key Responsibilities: Should have CRM Banking Domain experience (Mandatory) Respond to customer inquiries and provide technical support for software applications via phone, email, and chat. Diagnose and resolve basic application issues. Document and track issues in the ticketing system. Escalate complex problems to L2 support teams. Follow up with customers to ensure that issues are fully resolved. Maintain technical documentation and service catalog for applications. Participate in team meetings and contribute to knowledge sharing. Qualifications: High school diploma or equivalent; an associate or bachelors degree in IT is a plus. Previous experience in a technical support or customer service role. Strong problem-solving and troubleshooting skills. Excellent verbal and written communication skills. Ability to work independently and manage multiple tasks simultaneously.