Walk in interview For Desktop support L2/L3-14th June Tcs Noida

Job Description

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person. Venue details Date: 14th June 2025 Timing: 10:00 Am-2:00 PM Location: Tata Consultancy Services, Assotech Business Cresterra, TCS Yamuna Tower, VI, Plot No.22, Noida-Greater Noida Expy, Sector 135, Uttar Pradesh 201301 Carry updated resume, any govt ID printout and one passport size photo. Required Information Details Key Skills/Knowledge: In Depth and proven experience of Client Operating systems like Windows 10/11 to MCP certification level In Depth and proven experience in handling Microsoft 365 apps-based environment Excellent knowledge of GPO related troubleshooting, along with GPO management Excellent knowledge of Browser Policies Management Good knowledge of MDM (Modern Device Management) via Hybrid model Good knowledge of MacOS Good knowledge of Privilege Access Management Excellent Client Level Networking/TCP Troubleshooting (DHCP, DNS, 802.11x), VPN Excellent knowledge of PC Hardware, especially Dell models of Latitude/OptiPlex/Precision range HP Network printers and managed print servers, HP JetAdmin L1 support for Audio/Video and meeting room equipment Excellent Communication skills Experience required: ITIL Foundation certified, Ideally ITIL Incident/Problem Practitioner 6+ years of experience within a large complex IT department/organisation Ability to understand the Business from an user perspective. Remains visible to customers as the face of IT to listen to their concerns and share as needed Proactively takes responsibility, owns any issues arising and follows through to resolve them (get the required result) Has Made customer-oriented decisions and shares great stories of exceptional customer service Ensure that problems are logged, investigated, resolved and closed within agreed timescales. Complete data analysis to identify focus points for problem resolution based on customer impacts and documenting RCAs Proven focus and ability to Identify and drive through Service Improvements and Incident Reduction Proven focus on identifying and documenting User and Service Risks and Issues. Ability to co-ordinate incident resolution activity within and across IT teams, to ensure actions are completed within timescales Works collaboratively with a range of people to support the wider business agenda Always remains focused on the most critical / impactful task to hand using all resources efficiently and effectively