Telecaller | Pune

Job Description

Skills: English, Verbal Communication, Cold Calling, Customer Service, Outbound Calling, Lead Generation, Company Overview EPIV SOLUTIONS, headquartered in Pune's Fatima Nagar, is a prominent IT and International BPO company focused on delivering exceptional B2B and B2C services. With a team of 51-200 dedicated employees, EPIV SOLUTIONS is committed to providing outstanding customer service. More information about the company can be found at epivsolution.com. Job Overview EPIV SOLUTIONS is seeking a dynamic and motivated Telecaller to join our team in Pune. This full-time position is ideal for freshers with 0 to 1 year of experience. The role involves engaging in customer service activities and contributing to our expanding BPO services. Successful candidates will have strong verbal communication skills and a command of the English language. Qualifications and SkillsStrong command of the English language to effectively communicate with international clients. (Mandatory skill) Excellent verbal communication skills for clear and professional interaction with clients over the phone. (Mandatory skill) Proven skills in cold calling which involves initiating conversations with potential clients to promote the company's services. Customer service skills to ensure a positive experience for clients and address their inquiries or concerns professionally. Proficiency in outbound calling to contact existing and potential customers for service information or product promotion. Ability to handle rejection and remain calm under pressure while maintaining a courteous and professional demeanor. Good listening skills to understand client needs and provide accurate and helpful responses. Capability to work independently as well as part of a team to achieve company objectives and meet targets. Roles and ResponsibilitiesMake outbound calls to potential and existing customers to inform them about products and services. Identify customer needs accurately and pitch the relevant service solutions effectively. Maintain a record of customer interactions and activities in the company database. Handle customer inquiries efficiently and provide comprehensive solutions to their satisfaction. Achieve daily, weekly, and monthly call and sales targets as outlined by the company. Provide feedback to the management on market insights and customer complaints or trends. Continuously update personal knowledge of company products and services to remain competitive. Collaborate with team members to enhance customer service delivery and share best practices. For more details contact HR on 9370193454 send resume - 9370193454 hr@epivsolution.com Show more Show less