Service Management Lead

Job Description

Job Title: Service Management Lead Project Role Description: As a Service Management Lead, you will be responsible for leading the delivery of programs, projects, or managed services. This includes coordinating projects through contract management and shared service coordination while developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and support for the strategic agenda. Roles & Responsibilities: Subject Matter Expert (SME): Expected to perform independently and become an SME in service management. Team Participation: Actively participate in team discussions and contribute to problem-solving efforts. Program Delivery: Lead the delivery of programs, projects, or managed services to ensure successful outcomes. Project Coordination: Coordinate projects through effective contract management and shared service coordination. Stakeholder Engagement: Develop and maintain relationships with key stakeholders and sponsors to enable strategic initiatives. Guidance and Mentorship: Provide guidance and mentorship to team members to foster their professional development. Process Optimization: Analyze and optimize service delivery processes to enhance efficiency and effectiveness. Professional & Technical Skills: Must-Have Skills: Proficiency in Microsoft Windows Desktop Management. Strong understanding of IT service management principles. Experience in project management methodologies. Knowledge of the ITIL framework. Hands-on experience in service delivery operations. Additional Information: Experience: Minimum of 3 years in Microsoft Windows Desktop Management. Location: This position is based at our Indore office. Educational Qualification: 15 years of full-time education is required.