SENIOR MANAGER

4.5 - 8.0 years

6.0 - 10.0 Lacs P.A.

Noida

Posted:4 days ago| Platform:

Apply Now

Skills Required

softwaredevelopmentautomationrestdesigndriveserviceresolvesupportmanagementtrainingcoachingauto

Work Mode

On-site

Job Type

Part Time

Job Description

SENIOR MANAGER Noida 4.5-8 Years INDIA Job Description (Posting). Solution Architect Job Description\\r\\nA solution architect will play an important role in the software development and Automation cycle, gathering requirements and directing the activities of the rest of the design team (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives. Qualification B-Tech No. of Positions 1 Skill (Primary) DWP-DWP Tools-WorkBlaze Auto req ID 1563315BR

HCL Technologies
Not specified
No locations

Employees

38 Jobs

RecommendedJobs for You

Ahmadnagar, Maharashtra