Senior Analyst

Job Description

Scope JOB DESCRIPTION Associate will be responsible for attending inbound calls from prospective customers and provide them information on client’s products and convince them to buy the product over the phone. Responsibilities Conducting outbound calls and explains the products & services to the targeted customers. Should be able to explain the products & services to the target customers Should be able to update the customer's expectation/queries for buying the product Ability to meet/exceed all revenue goals on a consistent basis Skilled at sales in “consultative” environment. Ensuring timely and professional responses to all queries received about the product Disposing the call outcome correctly every time Research and compilation of answers for informational requests from customers. Managing performance against benchmarks set internally as well as customer. Working within process scope boundaries. Participate in huddle sessions, share best practices. Working in close tandem with Asst. Mgrs, SME's & QA’s on the process for an excellent team and process performance Maintaining and excelling the Customer Service Survey Scores Requirements 12– 36 months experience in an International outbound sales campaign through Phone. Should be open to work in graveyard shifts. Experience in inbound sales programs preferred. Excellent English verbal communication skills Excellent Computer Skills to capture data correctly Handle customer objections / obstacles & collect information Basic computer knowledge- MS Office familiarity with the internet environment Willingness to work 24X7 basis pre-published schedules. Understanding of Mobile Platforms such as Android, Windows, Apple, Blackberry etc. and Home Phones, Internet, TV’s Understanding of Telecom plans such as Pre-Paid, Post Paid, Service Contract etc. Key Core Competencies Customer service Aptitude: Displaying the customer service aptitude by cooperating with the customer and understanding his needs and providing the best product/solution possible with patience and assertiveness. 2. Team work: Highly flexible and willing to help when and where needed. 3. Quality Focus: Quality focused & attentive to detail and analytical ability. Shifts- Graveyard (Window-11pm- 9am) Week Offs- Saturday/Sunday( May be subject to change as per business requirement Show more Show less