Job
Description
L2 Support Engineer (Infra) Area: Includes Bare Metal, VMware, and OpenStack in production, DevOps, Kubernetes (K8) terraform, Ansible, CI/CD, OpenStack (Nova, Ceilometer, and Neutron etc.,) Scope of work Troubleshooting related to Virtualization and Storage across VMware and OpenStack Perform Incident management, Problem management and capacity management tasks. Maintain and contribute to Standard Operating Procedures for common operational tasks Proactive monitoring of production environment compute, memory, disk, storage of vSphere ESXi and vRealize Suite from VMware, OpenStack and bare metal Manage alerts through use of various monitoring tools, dashboards and email. Devops, Kubernetes (K8) terraform, Ansible, CI/CD, OpenStack (Nova, Ceilometer, and Neutronetc.,) • BCP management. Creating and assigning tickets to appropriate teams. Preparing reports for audits, compliance, patching etc. Handling including troubleshooting and escalating incidents quickly in a timely manner to the respective domain L2 or L3 resource wherever required without breaching the SLA Work on Tasks assigned by L3s Maintain knowledge base for alert handling, and where possible integrate this directly into monitoring or ticketing tools/ assist in alerts fine tuning . Skill Set • Knowledge in OS platforms (windows, linux, ubuntu, centos etc.,) Knowledge in Cloud technologies (VMWARE suite, Open stack) Hands on experience in ticketing and monitoring systems ( Ex BMC suite- TSSA, REMEDY etc.,). Ability to prioritize and multitask. Excellent communication and interpersonal skills. • Certification in any domain: DevOps, Ansible
