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L1 Support Engineer (Infra)

L1 Support Engineer (Infra)

Sify

1 - 4 years

0 - 3 Lacs

Chennai, Hyderabad

Posted:2 months ago| Platform:

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Skills Required

VMware Ticketing Tools Bare Metal OpenStack Monitoring Windows OS

Work Mode

Work from Office

Job Type

Full Time

Job Description

L1 Support Engineer (Infra) Area: Includes Bare Metal, VMware, and OpenStack in production Scope of work: Single-Point of Contact for internal customers over Voice, Email & Tickets Proactive monitoring of production environment compute, memory, disk, storage of vSphere ESXi and vRealize Suite from VMware, OpenStack, and bare metal Manage alerts through use of various monitoring tools, dashboards, and email. BCP management. Creating and assigning tickets to appropriate teams. Preparing reports for audits, compliance, patching etc. Handling including troubleshooting and escalating incidents quickly in a timely manner to the respective domain L2 or L3 resource wherever required without breaching the SLA. Work on Tasks assigned by L3s and L2s. Skill Set: Knowledge in OS platforms (windows, linux, etc.,) Knowledge in Cloud technologies (VMware suite, Open stack) Hands on experience in ticketing and monitoring systems ( Ex BMC suite- TSSA, REMEDY etc.,). Ability to prioritize and multitask. Excellent communication and interpersonal skills.

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Sify

www.sifytechnologies.com

Information Technology and Services

Chennai

2000+ Employees

48 Jobs

Key People

Raju Vegesna

Chairman
Kamlesh Bhatia

CEO
Anil Sethi

Chief Financial Officer

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L1 Support Engineer (Infra)

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