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International Email & Chat Support Executive

0.0 - 5.0 years

3 - 4 Lacs

Bengaluru

Posted:1 day ago| Platform: Naukri logo

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Skills Required

International BPO Blended Process Email Support International Semi Voice International Non Voice Chat Support International Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from IntouchCX ! Urgent Hiring | International Voice | Non-Voice Process - Apply Now! We are currently Hiring for International Voice | Non Voice Process | Customer Service Associate Contact Details: HR - Shikta Shriya Mobile number : 8147091054 Email ID : shikta.shriya@intouchcx.com Immediate Joiners Required The role of Customer Support Associate (CSA), will be responsible for : Answering player support queries via Email and Discord Troubleshooting game issues via Email and Discord Answering player queries about features and functionalities of the clients service offerings Answering questions regarding game issues and making recommendations Escalate product related issues to internal teams & close loop Going the extra mile to engage with players by solving their issues and ensuring satisfaction Requirements:- An obligation to deliver exceptional customer service Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions Actively read the player, and show empathy and patience Ensure policies and procedures are followed on all emails and Discord tickets Critical Skills:- Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure. Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs Ability to operate personal computer and CRM tools Educational/Work Experience and Requirements Must have minimum 3-6 months experience in customer support Must successfully pass a background check High school diploma or equivalent required Post secondary degree is a plus Benefits:- An attractive compensation package with performance-based incentives Incredible learning and growth opportunities Outstanding rewards and recognition program & employee engagement activities Free Food and Transport while working on-site Medical Insurance To schedule your interview kindly Contact HR Shikta or WhatsApp your CV on 8147091054 or Email to shikta.shriya@intouchcx.com.

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IntouchCX
IntouchCX
www.intouchcx.com

Outsourcing and Offshoring Consulting

Winnipeg Manitoba +

10001 Employees

129 Jobs

    Key People

  • Rohit S. Girdhar

    CEO

  • Robert G. McMillan

    COO

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