Healthcare Trainer

Job Description

Responsible for conducting training programs for Customer Care Executives/Doctors Focusing on customer and patient service skills, process and product knowledge Deliver classroom and blended programs that add value to the learner sessions Conduct refresher sessions to improve/maintain the core skills for executives Prepare and design training materials to support training initiatives to learners Generate training reports to track progress and identify areas for improvement Customer Service Skills/ Process Knowledge/Product Knowledge as core trainer Respond and resolve issues arising out of training sessions, like on floor issues Providing floor support as per the requirements that arise the low performance Coordination with different LOBs in preparation for Training Needs Analysis Conducting sessions and collecting feedback as required for better training needs Managing Business Quality Monitoring (BQM), for delivering best services to patients. Candidate Requirements: Any medical related graduation with 5-10 years of experience as healthcare sector Experience in sales, customer service, healthcare and hospitals corporate training Willingness to work six days a week and ability to work flexible schedules and shifts Proficiency in MS Office products (Word, Excel and PowerPoint) for presentations Preferred for this position expertise into the healthcare and medical related trainer.