Customer Care Executive (Hindi)

Job Description

Managing incoming and outgoing calls from leads customer service inquiries Identifying and assessing customers needs to achieve satisfaction Manage large amounts of incoming and outgoing calls as well as compliant calls Generate sales leads from received data base from concern department Provide accurate, valid and complete information by using the right methods/tools Meet target oriented and customer service team sales targets and call handling quotas Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies accordingly your process Proven customer support experience or experience as a client service representative Requirements: Minimum Graduation with 3-5 years of experience in repudiated companies Familiarity with CRM systems technical knowledge for data updating in the system Customer orientation and ability to adapt/respond to different types of customers Excellent communication and presentation skills through voice process Preferred ability to multi-task, prioritize and manage time effectively Should be Proficient in Hindi and other languages for this position added advantage CCE Expertise and immediately joining candidates preferable for this position.