Job
Description
Job in Brief: To oversee the operations, growth, and success of Happy Sprouts retail stores. Responsible for managing day-to-day store activities, driving sales, enhancing customer experience, and implementing strategic business initiatives. This is a hands-on role that requires leadership, business acumen, and a passion for retail and customer satisfaction. Roles & Responsibilities : 1. Operational Management: Oversee the operations of multiple retail stores, ensuring consistent, high-quality standards of service, inventory management, and store presentation. 2. Sales & Profitability: Develop and implement strategies to increase sales and profitability. Set sales targets and monitor performance against goals. 3. Team Leadership: Lead, coach, and develop store managers and staff to ensure high levels of employee engagement and customer satisfaction. Conduct regular performance reviews and training programs. 4. Customer Experience: Ensure a superior in-store shopping experience by maintaining customer service excellence, product knowledge, and resolving customer issues promptly. 5. Inventory & Stock Management: Oversee inventory levels, manage stock replenishment, and ensure the availability of key products across all stores. 6. Marketing & Promotions: Collaborate with the marketing team to implement promotional strategies, seasonal campaigns, and in-store events that align with the company’s goals. 7. Financial Management: Manage budgets, P&L statements, and other financial reports. Analyze sales data and provide insights for improvement. 8. Vendor & Supplier Relations: Maintain strong relationships with suppliers and vendors to negotiate favorable terms and ensure a seamless supply chain. 9. Compliance: Ensure all store operations comply with shops and establishment act, policies, procedures, and other applicable laws, including health and safety regulations Skills and Qualification : · Proven experience as a General Manager, Store Manager, or similar role in retail, preferably in the baby or children’s products sector. · Strong leadership and decision-making skills with the ability to manage and motivate a team. Excellent communication and interpersonal skills. · In-depth knowledge of retail management best practices. · Strong analytical and problem-solving abilities, with a focus on driving sales and operational efficiency. · Experience managing budgets, financials, and vendor relationships. · A passion for customer service and delivering a premium retail experience. Education: Bachelor's degree in Business Administration, Retail Management, or related field (preferred). Show more Show less
