E-commerce Executive

Job Description

Job Title: E-commerce Executive Location: Kolkata(Near Ruby location) Company: Madhu Jayanti International Pvt Ltd Shift Timing: 7 AM - 4 PM **Rotational Day Off for the first 3 months after joining ** Job Responsibilities 1. Order Processing & Fulfillment Process orders, manage returns, and track shipments on marketplace platforms. Coordinate with logistics teams to ensure timely and accurate deliveries. Resolve order fulfillment issues efficiently. 2. Product & Inventory Management Upload and update product information on e-commerce platforms. Ensure accuracy in product descriptions, images, prices, and stock levels. Monitor and manage inventory levels to prevent stockouts or overstock situations. 3. Reporting & Analysis Generate and share weekly or monthly reports on order trends and performance. 4. Customer Support & Satisfaction Provide customer support via emails, chat, or marketplace platforms. Address customer queries regarding products, orders, returns, and shipping. Maintain high levels of customer satisfaction and positive feedback. Requirements Bachelor's degree in Business, Marketing, or a related field. 1-3 years of experience in e-commerce operations. Strong understanding of online marketplace platforms and order management systems. Excellent communication and problem-solving skills. Proficiency in MS Excel and data analysis for reporting. Ability to work in a fast-paced environment and manage multiple tasks effectively. Knowledge of logistics and supply chain processes is an added advantage. If you are a detail-oriented professional with expertise in e-commerce operations, we invite you to apply and be part of our dynamic team and also share your updated resume at mandakranta.mahapatra@jaytea.com