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Astrotalk logo

Customer Support Associate

1.0 - 4.0 years

3 - 4 Lacs

Noida

Posted:1 day ago| Platform: Naukri logo

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Skills Required

Fluent English Communication Skills Customer Support Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hey! We are building the coolest astrology brand. We help people connect with genuine astrologers so that they can make informed decisions in life, thereby reducing mental stress. We spread positivity in the world by letting people know their full potential. We are the worlds largest astrology brand by revenue and have served more than 30 million customers across the globe. We are proud to be the first mover, the most innovator and also the trend setter to make astrology cool, and more appealing to the younger generation. Yes, 85% of our customer base is in the age group of 25-35 & are the most educated people from the metro cities. About the role: As a Customer Support Associate at Astrotalk, you will play a key role in supporting the company's business objectives and driving growth through the execution of strategic initiatives. Your responsibilities include addressing customer inquiries and resolving issues promptly and effectively. Additionally, you will maintain customer satisfaction by ensuring positive interactions and gathering feedback to improve services. You will also document interactions and escalate complex issues to higher-level support when necessary. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or social media. Provide detailed information about products and services. Maintain customer satisfaction through positive and professional interactions. Escalate complex issues to higher-level support or specialized departments.

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Astrotalk
Astrotalk
astrotalk.com

IT Services and IT Consulting

N/A

5001-10000 Employees

36 Jobs

    Key People

  • N/A

    N/A

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