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WFM Lead

3 - 7 years

2 - 4 Lacs

Guwahati

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Scheduling Planning Capacity Management Resource Planning Workforce Management Capacity Planning Workforce Planning Resource Management WFM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Analyzes data, forecasts workload and schedules agents to meet SLAs Utilizing data, trends, and reports to accurately forecast staffing needs Developing and maintaining rolling capacity plans Hands on experience in Scheduling and Capacity planning Required Candidate profile Leadership and team Management Data Analysis Forecasting and Planning

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Ruralshores
Ruralshores
www.ruralshores.com

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