Time Coordinator - OTA

Job Description

Job brief Responsible for ensuring timely and accurate processing of timesheet corrections and missing timesheets.. This role involves managing timesheet discrepancies, supporting HRO , employees and project teams on OTA entries reconciliation processes, collaborating with internal and external stakeholders to resolve issues. The position is integral to maintaining up-to-date OTA or timesheet records and ensuring compliance with financial policies. Follow established policies, procedures, and management guidance. Manage the daily end to end OTA activities ensuring timeliness and meeting all required SLA. Work closely with the team, team lead/manager and relevant offshore and onshore teams within OTA Tower in reaching goals and accomplishing the team vision. Responsibilities & Duties Accurately post and process the missing timesheet correction and time adjustments across regions in ERP systems. Process review and reconciliation of the missing timesheets a Investigate and OTA discrepancies such as missing timesheets, oracle adjustments. Collaborate with internal teams (e.g., PA, billing) and customers to address payment issues. Document and escalate unresolved discrepancies as needed. Assist in month-end close activities, including cash reconciliation and reporting. Generate and analyze accounts receivable reports to identify trends or irregularities. Support audits by providing relevant payment and cash application records. Identify opportunities to improve cash application processes and contribute to the implementation of best practices. Work with IT and finance teams to optimize system functionalities for cash application. Act as a point of contact for customer payment inquiries and related issues. Coordinate with treasury and bank teams for payment-related clarifications Qualifications Bachelors degree in accounting/finance or equivalent relevant courses. 4+ years of relevant professional experience in cash application Advanced knowledge and understanding of accounting standards and procedures and internal controls. Proven experience as a cash applications or similar role Excellent skills in investigating/researching payment history/details Knowledge of billing procedures and collections Proficiency knowledge of MS Office and databases Comfortable working with targets Patience and ability to manage stress Able to handle difficult or irate stakeholders Problem-solving skills Very keen to details Ability to work independently and contribute to broader team objectives Ability to multitask and manage time amid multiple deadlines Additional Information Strong analytical and problem-solving abilities Interpersonal skills to communicate effectively with a wide range of positions within the organization. Good verbal and written communication skills; able to communicate in a clear, constructive, and professional manner. Strengthen relationships by creating and maintaining communication with internal/external stakeholders and/or team members; understand needs, resolve issues, and meet expectations. Cultural adaptability to cater clients in different regions. Actively look for ways to improve current process and ways of working Team player Amendable to work extended working hours on critical days (e.g. fiscal month end/quarter end/year end), Region Holidays and Weekends as needed.