Technical Executive

Job Description

Must-Have Skills: 1. Strong understanding of networking concepts including TCP/IP, routing, and firewalls 2. Understanding of zero-trust architecture for web security 3. Experience in implementation and support of secure web gateway and DLP 4. Experience with troubleshooting network and security issues 5. Experience with incident management, RCA, and forensic activities 6. Proficiency in performing system updates, upgrades, and configuration management 7. Zscaler internet and private access 8. Zscaler certification preferred Good-to-Have Skills: 1. Strong analytical and problem-solving skills 2. Excellent communication and documentation skills 3. Other security certifications Academic Qualifications: 1. Graduate Requirements: 1. Location: Thiruvananthapuram 2. Notice Period: Immediate to 30 Days 3. Salary Range: 12 to 14 LPA Key Performance Indicators: 1. Create, verify and manage configuration changes to SWG, zero-trust, and DLP solutions. 2. Provide advanced troubleshooting and resolution of incidents. 3. Perform detailed Root Cause Analysis (RCA) for recurring issues and implement corrective actions. 4. Collaborate with OEM and other technical teams for complex issue resolution and system improvements. 5. Participate in quarterly and monthly review meetings to discuss deployment status, new features, and BAU operations. 6. Develop and maintain detailed documentation, including cookbooks, run books, SOP and configuration guides. 7. Support the integration of the SSE platform with other technologies and cloud solutions. 8. Should be able to upskill with any new or added features released by OEM and keep always updated. Should be flexible to work during escalations Show more Show less